Boutique Operations Associate

Location Chestnut HillMassachusettsUSA
Type Other
Seniority Entry-Level
Posted Mar 19, 2026
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Chanel is hiring a Boutique Operations Associate in Chestnut Hill, MA — support boutique operations, inventory and client service for a leading luxury house.

Overview

Chanel is an independent global luxury house renowned for haute couture, ready-to-wear, accessories, fragrances and beauty. The brand is celebrated for its artisanal craftsmanship, timeless aesthetics and exacting standards of client service. As an employer, Chanel emphasizes discretion, excellence, and a collaborative environment that upholds the maison's creative heritage across boutiques worldwide.

Role & Responsibilities

  • Manage daily boutique operations including opening/closing procedures, cash handling and Point-of-Sale reconciliation.
  • Receive, inspect and process incoming shipments; maintain accurate stockroom organization and replenishment.
  • Support inventory control cycles and stock audits to ensure product integrity and shrinkage prevention.
  • Assist sales advisors with client appointments, order fulfilment, special requests and after‑sales service.
  • Maintain boutique presentation to brand visual merchandising standards and assist with display installations.
  • Perform administrative tasks: update client records, prepare sales and inventory reports, and liaise with regional operations teams.
  • Enforce loss-prevention, compliance and brand security procedures.
  • Contribute to team training on operational processes, POS usage and boutique protocols.

Qualifications

  • High school diploma or equivalent; additional retail, hospitality or administrative training a plus.
  • Legal authorization to work in the United States.
  • Proven aptitude for meticulous, process-driven work with strong attention to detail.
  • Professional presentation and the ability to deliver discreet, high‑touch client service.
  • Reliable time management and the capacity to work retail hours including weekends and holidays.

Skills

Point-of-sale (POS) systems Inventory management and stock control Visual merchandising fundamentals Clienteling and customer service Microsoft Excel and Microsoft Office CRM systems (experience with client databases) Cash handling and reconciliation Strong verbal communication and interpersonal skills

Experience

Preferably 1–2 years of experience in retail operations, luxury boutique environments or high-end hospitality with demonstrable exposure to inventory control and client service procedures.

Education

High school diploma or equivalent; coursework or diploma in retail, business or hospitality is advantageous.

Culture

Chanel boutiques cultivate a refined, client-focused workplace where attention to detail and respect for heritage are paramount. Teams operate with discretion and professionalism, balancing service excellence with a collaborative, mentorship-oriented environment.