Boutique Manager

Overview

Chanel is an iconic French luxury house renowned for haute couture, ready-to-wear, accessories and fragrance. Privately held and globally present, the brand is synonymous with craftsmanship, aesthetic rigor and discreet exclusivity. As an employer, Chanel emphasizes service excellence, product knowledge and the preservation of maison heritage across its international retail network.

Role & Responsibilities

• Lead day-to-day boutique operations to achieve and exceed sales targets while safeguarding brand standards and customer experience.
• Manage recruitment, coaching, scheduling and performance reviews for a high-performing sales team; foster a client-focused, service-oriented culture.
• Develop and execute clienteling strategies and VIP servicing to grow repeat business and expand the boutique’s CRM database.
• Oversee visual merchandising and in-store presentation to ensure alignment with global directives and seasonal campaigns.
• Control inventory, stock replenishment and stockroom procedures; coordinate shipments, stocktakes and loss-prevention measures.
• Own local P&L responsibilities, prepare regular sales and KPI reports, and implement action plans to optimize commercial results.
• Plan and host boutique events and client appointments in coordination with the regional commercial team and marketing.

Qualifications

• Proven managerial experience in luxury retail or premium fashion (typically 3–7 years, including people management).
• Demonstrable track record of meeting or exceeding sales targets and managing boutique performance metrics.
• Strong commercial acumen with experience handling P&L, inventory control and sales forecasting.
• Excellent interpersonal skills with the ability to build lasting relationships with high-net-worth clients.
• Fluent business communication in English; additional proficiency in Russian or Kazakh is advantageous (not specified by source).

Skills

Experience

Significant experience in luxury retail with prior responsibility for a boutique or store team. The role requires demonstrated success in driving retail sales, managing staff performance and operating to exacting brand standards.

Education

Bachelor’s degree in business, retail management, hospitality or a related field preferred; equivalent professional experience will be considered.

Culture

Chanel cultivates a workplace rooted in artisanal excellence, creativity and respect for heritage. Employees operate within a highly professional, client-centric environment that values discretion, continuous learning and meticulous attention to product and service quality.