Boutique Facilitator

Location New YorkNew YorkUSA
Type Other
Seniority Mid-Level
Posted Mar 16, 2026
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Chanel seeks a Boutique Facilitator in New York, NY to represent the brand at Saks — clienteling, merchandising and luxury sales expertise required.

Overview

Chanel is an independent global Maison renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. The brand is recognized for exacting standards of craftsmanship, discreet client service and a heritage-led approach to product and retail. As an employer, Chanel prioritizes elevated client experiences, rigorous training and meticulous brand representation across wholesale and owned retail environments.

Role & Responsibilities

  • Represent Chanel at the Saks New York boutique by delivering exemplary, personalised client service and driving brand sales.
  • Develop and maintain a curated client book through proactive outreach, bespoke appointments and post‑sale follow-up.
  • Ensure visual merchandising and product presentation conform to Chanel standards in partnership with Saks teams.
  • Collaborate with Saks management and Chanel wholesale/retail teams to execute in-store activations, trunk shows and client events.
  • Manage inventory insights, stock replenishment requests and showroom samples; ensure accurate transaction processing and recordkeeping.
  • Provide on-floor product expertise across ready-to-wear, handbags, accessories and beauty, communicating craftsmanship and provenance.
  • Coach and brief Saks sales colleagues on brand initiatives, seasonal launches and clienteling best practices where required.
  • Prepare regular sales and client reports; escalate market intelligence and competitive observations to Chanel wholesale leadership.

Qualifications

  • Proven ability to deliver white‑glove customer service with a luxury clientele.
  • Authorised to work in the United States.
  • Fluent professional presentation, verbal communication and interpersonal skills.
  • Flexible availability including evenings, weekends and peak retail periods.
  • High standards of personal grooming and adherence to brand appearance guidelines.

Skills

Clienteling and high‑touch sales Visual merchandising and display standards Event coordination and guest hospitality Inventory control and stock management POS transactions and basic retail reporting Cross‑functional collaboration with wholesale and store teams

Experience

Typically 2+ years of experience in luxury retail, wholesale brand representation or high-end client service environments; prior experience working within department store partnerships is advantageous.

Education

High school diploma or equivalent; college coursework or a degree in business, fashion, hospitality or related fields is desirable but not mandatory.

Culture

Chanel fosters a culture of discretion, meticulous craftsmanship and client-centric excellence. Teams operate with a blend of formal professionalism and creative stewardship, where attention to detail and brand guardianship are paramount.