Boutique Facilitator

Overview

Chanel is an independent French maison renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. The brand is synonymous with craftsmanship, discreet luxury and long-term client relationships, and maintains a global network of boutiques where service excellence and heritage-driven creativity are paramount.

Role & Responsibilities

• Coordinate daily boutique operations to ensure seamless service delivery and strict adherence to Chanel brand standards.
• Manage and facilitate client appointments, personalised consultations and bespoke client requests to maximise satisfaction and retention.
• Partner with visual merchandising and store leadership to implement floor sets, product presentation and seasonal campaigns.
• Support inventory control, stock replenishment and accurate merchandising to optimise product availability and presentation.
• Organise and execute in-store events, private viewings and client gatherings in collaboration with marketing and VIP services.
• Train and mentor boutique staff on clienteling best practices, appointment protocols and experiential service standards.
• Serve as a liaison between boutique, regional offices and ateliers to coordinate bespoke requests and bespoke/design-related workflows.
• Maintain detailed records and contribute to post-event and sales reporting to inform local strategy and client follow-up.

Qualifications

• Proven experience in a luxury retail or boutique environment, with demonstrated client-facing responsibilities.
• Exceptional interpersonal and communication skills; poised and discreet when serving high-value clientele.
• Strong organisational ability with experience coordinating appointments, events and multi-stakeholder workflows.
• Eye for visual merchandising and brand presentation; ability to implement and maintain luxury retail standards.
• Fluency in English required; proficiency in Spanish is advantageous in the Miami market.
• Flexible availability including evenings and weekends as required by boutique operations.

Skills

Experience

Typically 3+ years in luxury retail, boutique operations or a client-facing role within fashion, hospitality or high-end services; experience coordinating in-store events and bespoke client journeys preferred.

Education

High school diploma or equivalent required; bachelor's degree in fashion, retail, hospitality or related discipline preferred.

Culture

Chanel cultivates a culture of understated excellence, precision craftsmanship and discretion. Team members operate in a highly collaborative environment that values meticulous attention to detail, long-term client relationships and professional development within a storied luxury maison.