Boutique Facilitator

Overview

Chanel is a privately held global maison of haute couture, ready-to-wear, accessories, fragrance and beauty renowned for its heritage, craftsmanship and timeless elegance. As an employer, Chanel combines artisanal savoir-faire with high standards of client service, offering a structured retail environment that emphasizes product expertise, discreet luxury and ongoing professional development.

Role & Responsibilities

• Deliver exemplary, high-touch client service consistent with Chanel brand standards within the Neiman Marcus King of Prussia boutique.
• Support Sales Advisors by managing appointments, greeting clients, and facilitating seamless in-boutique experiences from arrival to departure.
• Maintain boutique presentation and visual merchandising to exacting brand guidelines, ensuring product displays and inventory are immaculate.
• Operate point-of-sale systems and assist with transactional processes, including payment handling, receipts and packaging when required.
• Manage inventory tasks such as receiving, stocking, stock counts and replenishment in coordination with store management.
• Execute proactive clienteling activities: follow-up communications, appointment confirmations and CRM updates to cultivate relationships and drive repeat business.
• Coordinate and support in-store events, launches and private viewings, liaising with Neiman Marcus staff and Chanel regional teams.
• Ensure compliance with loss prevention, cash-handling procedures, and brand security policies.

Qualifications

• Minimum 2 years' experience in luxury retail or client-facing boutique roles preferred.
• Impeccable personal presentation and professional demeanor appropriate to a luxury house.
• Strong interpersonal and communication skills with the ability to build and sustain client relationships.
• Flexible availability including evenings, weekends and peak seasonal periods.
• Authorization to work in the United States.

Skills

Experience

Previous experience in a luxury retail environment or high-end department store is preferred, with demonstrated client-facing success and familiarity with boutique operations and merchandising.

Education

High school diploma or equivalent required; coursework or certificate in retail, fashion or hospitality is a plus.

Culture

Chanel fosters a culture of refinement, discipline and respect for artisanal excellence. The workplace values discretion, meticulous attention to detail and collaborative teamwork, with a strong emphasis on client service and ongoing professional training.