Boutique Facilitator

Overview

Chanel is a preeminent luxury fashion house renowned for haute couture, ready-to-wear, leather goods, accessories and beauty. As an employer, Chanel combines exacting craftsmanship and creative leadership with a global retail footprint, offering roles that demand impeccable service standards and deep product knowledge.

Role & Responsibilities

• Support daily boutique operations at South Coast Plaza, ensuring seamless client flow and an exceptional in-store experience.
• Deliver high-touch clienteling and personalized service, cultivating lasting relationships and driving client retention.
• Coordinate merchandising and visual presentation in compliance with brand standards and seasonal directives.
• Manage inventory activities including receiving, stock integrity, cycle counts and timely replenishment.
• Assist with staff coordination, scheduling, and on-the-floor coaching to uphold service and performance expectations.
• Operate point-of-sale and boutique systems accurately; ensure loss-prevention and compliance procedures are followed.
• Act as a liaison between the boutique and regional management for operational needs, events and reporting.

Qualifications

• Minimum 2 years of experience in luxury retail or a high-end service environment, preferably within fashion or beauty.
• Demonstrated ability to deliver discreet, anticipatory client service and to cultivate long-term client relationships.
• Strong organizational aptitude with experience in inventory control and merchandising execution.
• Excellent communication skills and professional presentation appropriate to a luxury brand environment.
• Availability to work retail hours, including weekends and peak seasonal periods.

Skills

Experience

At least 2 years of progressive experience in luxury retail or boutique operations, with a track record of meeting sales targets and maintaining brand standards.

Education

High school diploma or equivalent required; college coursework or a degree in retail management, hospitality, fashion or a related field preferred.

Culture

Chanel cultivates a culture of refinement, discretion and excellence where craftsmanship and client service are paramount. The workplace emphasizes meticulous attention to detail, collaborative teamwork, and a commitment to the brand's heritage and creative vision.