Boutique Facilitator (Client Experience Host)
Chanel is hiring a Boutique Facilitator (Client Experience Host) for its 57th Street flagship in New York to manage client reception and VIP appointments.
Overview
Chanel is an independent, family-owned maison renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. As an employer, the brand is recognised for exacting standards of craftsmanship, a heritage-led creative ethos and a discreet, client-centric approach in its global boutiques and flagship stores.
Role & Responsibilities
- Serve as the primary reception point for clients at the 57th Street flagship: greet visitors, manage the flow of appointments and maintain a seamless boutique experience.
- Coordinate VIP bookings, fittings and private client appointments in close collaboration with sales advisors and personal shoppers.
- Manage telephone and email enquiries, follow up on client requests and ensure timely, personalised communications.
- Maintain the boutique’s presentation and front-of-house standards, including merchandising readiness and seating areas for clients.
- Support operational tasks such as opening/closing procedures, basic POS transactions, appointment scheduling and liaising with stockroom/logistics.
- Build and update client records and follow-up notes to support the clienteling process and long-term relationship development.
- Uphold strict confidentiality and discretion with high-net-worth clients and sensitive client information.
Qualifications
- Polished professional presentation and excellent interpersonal skills.
- Impeccable discretion and respect for client confidentiality.
- Proven capacity to manage competing priorities with calm and efficiency during busy service periods.
- Flexible availability to work retail hours including evenings, weekends and peak periods.
- Strong attention to detail and commitment to luxury service standards.
Skills
Experience
Minimum 2 years of client-facing experience in luxury retail, hospitality or a boutique environment; prior experience at a flagship store or with VIP clientele preferred.
Education
High school diploma or equivalent; tertiary education in fashion, business or hospitality is advantageous.
Culture
The workplace culture emphasises discretion, excellence and a devotion to craft, with a strong client-first mentality across boutique teams. Staff operate in a highly collaborative, detail-driven environment that balances heritage-led creativity with commercial service standards.