Boutique Facilitator

Location Beverly HillsCaliforniaUSA
Type Other
Seniority Junior
Posted Mar 17, 2026
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Chanel seeks a Boutique Facilitator at Neiman Marcus, Beverly Hills CA — deliver exceptional client service and support boutique operations.

Overview

Chanel is an iconic French luxury house renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. As an employer, Chanel emphasizes artisanal craftsmanship, meticulous client service and a refined aesthetic across its global boutiques, offering employees a highly curated retail environment rooted in heritage and creativity.

Role & Responsibilities

  • Deliver exemplary, personalised customer service and cultivate long-term client relationships through proactive clienteling and appointment management.
  • Support boutique sales by assisting clients throughout the buying journey, from product presentation and fitting to transaction completion and follow-up.
  • Maintain brand visual standards and merchandising directives within the Neiman Marcus boutique footprint, including window and floor displays.
  • Manage stockroom and inventory tasks: receive shipments, perform merchandising replenishment, conduct cycle counts and liaise on replenishment with store leadership.
  • Operate point-of-sale systems and perform accurate cash handling, invoicing and returns in accordance with brand and store policies.
  • Collaborate with Neiman Marcus team members and Chanel management on in-store events, trunk shows and promotional initiatives.
  • Uphold Chanel grooming, service and loss-prevention standards at all times.

Qualifications

  • Demonstrable experience in luxury retail or high-end customer service (preferred 1–3 years).
  • Outstanding interpersonal and communication skills with a client-first orientation.
  • Ability to work a flexible schedule including evenings, weekends and peak retail periods.
  • High level of professionalism, discretion and adherence to brand presentation standards.
  • Legal authorization to work in the United States.

Skills

Clienteling and relationship management Visual merchandising and presentation Inventory control and stock management POS operation and cash handling Appointment coordination and calendaring Proficiency with retail CRM and standard office software (e.g., Microsoft Office)

Experience

Preferably 1–3 years of progressive experience in luxury or premium retail environments, with a proven record of client acquisition, retention and meeting sales objectives.

Education

High school diploma or equivalent; post-secondary coursework or degree in retail, hospitality, visual merchandising or related field preferred.

Culture

Chanel boutiques combine a rigorous commitment to craftsmanship with a highly service-driven retail culture. Employees operate within a structured, detail-oriented environment that values discretion, refined presentation and sustained client relationships.