Boutique Director

Overview

Chanel is an independent, Parisian luxury fashion house renowned for haute couture, leather goods, ready-to-wear and beauty. As an employer, Chanel blends artisanal craftsmanship with commercial rigour, offering a workplace that values discretion, creativity and the highest standards of client service.

Role & Responsibilities

• Lead all boutique operations to achieve sales, margin and service objectives, with full accountability for P&L performance.
• Recruit, develop and motivate a high-performing team; set individual targets, conduct performance reviews and implement training programs aligned with brand standards.
• Cultivate and expand a loyal client base through exemplary clienteling, bespoke service and private client events.
• Oversee visual merchandising and store presentation to ensure consistency with global brand directives and seasonal campaigns.
• Manage inventory, stock replenishment and loss-prevention procedures while liaising with logistics and regional supply teams.
• Drive local marketing initiatives and partnerships in coordination with regional marketing to maximise footfall and brand visibility.
• Ensure compliance with corporate policies, regulatory requirements and exceptional standards of housekeeping, health and safety.

Qualifications

• Proven leadership in luxury retail with demonstrable success in driving sales and team performance.
• Strong commercial acumen, with experience managing P&L and retail KPIs.
• Exceptional interpersonal and client relationship skills; ability to manage high-net-worth clientele with discretion.
• Organisational proficiency in inventory control, visual merchandising and operational processes.
• Multilingualism preferred; excellent written and verbal communication skills.
• Professional demeanour aligned with luxury brand values and standards.

Skills

Experience

Minimum 5 years of progressive experience in luxury retail, including at least 2–3 years in a managerial or director-level role responsible for a boutique or flagship store.

Education

Bachelor's degree in Business, Retail Management, Fashion or a related discipline preferred; equivalent professional experience accepted.

Culture

Chanel cultivates an environment that balances heritage craftsmanship with contemporary commercial excellence. The workplace prioritises meticulous attention to detail, client intimacy and ongoing professional development within a discreet, highly collaborative setting.