Boutique Director

Overview

Chanel is an independent French maison renowned for haute couture, ready-to-wear, leather goods, fine jewellery and beauty. The brand combines artisanal craftsmanship with a global retail network and a legacy of creative leadership. As an employer, Chanel positions itself as a guardian of luxury heritage, investing in staff development, client service excellence and carefully curated in-store experiences.

Role & Responsibilities

• Lead all boutique operations in Aspen, ensuring exemplary client service, consistent visual merchandising and adherence to Chanel standards.
• Own commercial performance: drive sales, manage P&L levers, analyse KPIs and implement action plans to maximise revenue and margin.
• Recruit, train and mentor a high-performing sales team; set targets, conduct performance reviews and foster professional development.
• Cultivate and expand a high-value client base through bespoke clienteling, private appointments and local market activation.
• Ensure inventory integrity, stock replenishment, merchandise floor sets and loss-prevention protocols in partnership with regional support teams.
• Collaborate with regional management, marketing and visual merchandising to execute brand initiatives, seasonal launches and local events.
• Maintain compliance with all corporate policies, local regulations and luxury retail best practices.

Qualifications

• Proven leadership in luxury retail: prior experience managing a boutique or high-end store with responsibility for P&L.
• Demonstrable success in client development and bespoke customer experiences within a luxury brand context.
• Strong commercial acumen with the ability to analyse sales data, set targets and deliver measurable results.
• Excellent interpersonal and coaching skills; ability to inspire and retain high-calibre sales talent.
• Availability to work a retail schedule that includes evenings, weekends and peak season retail periods.

Skills

Experience

Typically requires 5+ years of progressive experience in luxury retail with at least 2–3 years in a store leadership role; prior boutique director or flagship store management experience preferred.

Education

Bachelor's degree in Business, Retail Management, Hospitality or equivalent professional experience in luxury retail.

Culture

Chanel cultivates a culture of discretion, refinement and relentless attention to detail; colleagues are expected to uphold the maison's high standards in client service and presentation. The workplace values mentorship, craftsmanship and a collaborative approach to delivering exceptional, personalised retail experiences.