Boutique Client Engagement Specialist

Overview

Chanel is a privately held Parisian Maison renowned for haute couture, ready-to-wear, leather goods, fine jewellery, fragrance and beauty. As an iconic luxury house, Chanel combines artisanal craftsmanship with creative direction and a rigorous approach to client service; it maintains an international retail network and a reputation for discretion, quality and design excellence.

Role & Responsibilities

• Develop and sustain high-value relationships with new and existing clients through personalised outreach, follow-up and tailored appointment booking.
• Deliver an elevated, brand-consistent client experience in-boutique and during private appointments, including product storytelling across fashion, leather goods, accessories and beauty.
• Manage clienteling activities and maintain accurate client records to drive repeat business and lifetime value.
• Proactively identify sales opportunities and convert leads through consultative selling, cross-selling and upselling to meet boutique targets.
• Coordinate and support VIP events, private viewings and after-sales client care, liaising with cross‑functional teams as required.
• Support boutique merchandising standards and visual presentation to ensure an inviting client environment.
• Report on client activity and sales performance, and provide actionable feedback to the boutique management team.

Qualifications

• Proven track record in luxury retail, clienteling or high-end hospitality with a strong focus on personalised client service.
• Exceptional interpersonal skills with demonstrated ability to cultivate and maintain relationships with VIP and high-net-worth clients.
• Commercial acumen and results orientation with experience meeting or exceeding sales targets.
• Discretion, professionalism and impeccable grooming consistent with luxury brand standards.
• Flexibility to work retail hours including weekends, evenings and public holidays.

Skills

Experience

Typically 2–4 years of experience in luxury retail, clienteling or a client-facing role within premium hospitality or fashion, with demonstrable success managing VIP clients and achieving sales targets.

Education

High school diploma; tertiary education in fashion, retail, hospitality or business is preferred but not required.

Culture

Chanel cultivates a workplace defined by craftsmanship, creativity and exacting standards of service. The boutique environment values discretion, collaboration and a client-first mindset, offering the opportunity to work closely with discerning clientele and to represent a globally recognised luxury brand.