Boutique Beauty Advisor

Overview

Chanel is an iconic French luxury house renowned for haute couture, ready-to-wear, accessories, fragrances and beauty. As an employer, Chanel emphasizes exceptional craftsmanship, refined client service and a culture of creativity and discretion across its global boutiques.

Role & Responsibilities

• Deliver personalised beauty consultations and product recommendations that reflect Chanel’s brand positioning and product expertise.
• Perform professional makeup application and skincare demonstrations for clients, ensuring impeccable hygiene and technique.
• Achieve individual and boutique sales targets through proactive clienteling, follow-up and conversion of consultations into sales.
• Build and maintain a high-value client base using CRM tools and by managing appointments, VIP lists and aftercare communications.
• Maintain boutique standards for visual merchandising, tester presentation and stock integrity to uphold the Chanel shopping environment.
• Process transactions accurately using point-of-sale systems and handle returns, exchanges and gift-wrapping in line with Chanel policy.
• Collaborate with the boutique team on promotions, launches and events; represent the brand with polished professionalism at all times.
• Ensure compliance with product safety, hygiene protocols and local regulatory requirements for cosmetics.

Qualifications

• Proven experience in luxury beauty or cosmetics retail (preferably 1–3 years).
• Strong interpersonal and communication skills with the ability to build long-term client relationships.
• Demonstrable expertise in makeup application, skincare consultation and product knowledge.
• Fluency in local language; proficiency in English is advantageous (preferred but not required in source).
• Professional presentation, discretion and a customer-centric approach aligned with luxury brand standards.
• Cosmetology, beauty or retail sales certification is a plus.

Skills

Experience

Typically 1–3 years of customer-facing experience within luxury beauty or cosmetics retail; demonstrable track record of achieving sales targets and building a loyal client portfolio.

Education

Secondary education (high school) required; vocational training or certificate in cosmetology/beauty therapy preferred.

Culture

Chanel boutiques cultivate an atmosphere of refined professionalism and artistic excellence, where discretion and client service are paramount. Colleagues operate within a highly curated retail environment that values heritage, continuous product education and a commitment to craftsmanship.