Beauty Consultant

Overview

Chanel is a privately held French maison celebrated for haute couture, ready-to-wear, accessories, fragrance and beauty. The brand is recognised for its craftsmanship, rigorous quality standards and a global retail network that serves a discerning international clientele. As an employer, Chanel emphasises client excellence, professional development and the preservation of a strong creative heritage across its boutiques and beauty counters.

Role & Responsibilities

• Deliver personalised consultations across skincare, makeup and fragrance, tailoring recommendations to high‑value clientele.
• Conduct in‑store makeovers, product demonstrations and sampling to drive conversion and enhance client experience.
• Achieve and exceed individual and store sales targets, KPIs and conversion metrics through proactive clienteling and upselling.
• Build and maintain a CRM client book, execute follow‑up communications and organise appointments to cultivate long‑term relationships.
• Maintain boutique presentation and visual merchandising in strict accordance with Chanel brand standards.
• Manage inventory replenishment, stock rotation, and accurate POS transactions including cash handling and returns.
• Remain continuously updated on product launches, ingredient knowledge and brand campaigns; participate in mandatory training.
• Ensure compliance with local regulatory requirements and Chanel retail policies, including hygiene and safety protocols.

Qualifications

• Secondary school completion; vocational diploma or certificate in cosmetology, aesthetics or beauty therapy preferred.
• Authorised to work in Malaysia (right to work required).
• Proven ability to communicate with sophistication and discretion when serving luxury clientele.
• Demonstrable numeracy and cash‑handling integrity for POS operations.
• Availability to work retail hours including evenings, weekends and public holidays as required.

Skills

Experience

Typically 1+ year of experience in beauty retail or as a professional makeup artist, preferably within prestige or luxury brands, with a demonstrable sales track record and experience serving a high‑net‑worth clientele.

Education

Secondary school diploma; certificate in cosmetology, aesthetics or beauty therapy preferred.

Culture

Chanel fosters a culture of refinement, discretion and relentless attention to detail, where client service and craftsmanship are paramount. Employees operate in a collaborative, training‑focused environment that values professional development and adherence to the maison's exacting standards.