Beauty Consultant

Overview

Chanel is an internationally renowned French maison of luxury goods, celebrated for its haute couture, ready-to-wear, accessories, fragrances and beauty lines. As an independent house with a legacy of craftsmanship and discretion, Chanel maintains rigorous standards of product excellence and client service across its global boutiques and counters.

Role & Responsibilities

• Deliver personalised consultations and make-up or skincare services that reflect Chanel’s luxury service standards and product expertise.
• Proactively build and maintain a portfolio of clients through clienteling, follow-up communications and appointment management to maximise customer lifetime value.
• Achieve individual and store sales targets through expert product recommendations, cross-selling and demonstrations.
• Maintain impeccable counter presentation: merchandising, stock rotation, inventory accuracy and adherence to visual merchandising directives.
• Operate point-of-sale systems and complete daily sales reporting and CRM updates with attention to confidentiality and data quality.
• Participate in product training, merchandising resets and promotional events; represent the brand with poise at in-store activations.

Qualifications

• Diploma or certificate in cosmetology, beauty therapy, makeup artistry or equivalent vocational training preferred.
• Professional grooming and presentation aligned with luxury retail standards.
• Strong interpersonal skills with a consultative sales approach and high emotional intelligence.
• Ability to work flexible retail hours, including evenings, weekends and public holidays; legal right to work in Malaysia.

Skills

Experience

Typically 1–3 years of direct experience in cosmetics or luxury beauty retail; prior experience with premium or luxury brands is strongly preferred.

Education

High school diploma required; vocational qualification or diploma in beauty/cosmetology preferred.

Culture

The workplace culture privileges elegance, discretion and impeccable client service consistent with Chanel’s heritage. The brand emphasises continuous product and technical training, mentorship within boutique teams, and a professional environment that upholds artisanal standards and personalised client relationships.