Beauty Consultant, Fragrance & Beauty

Overview

Chanel is a preeminent French luxury house renowned for its haute couture, ready-to-wear, accessories, beauty and fragrance lines. As an employer, Chanel emphasizes exacting standards of craftsmanship, elevated client service and ongoing professional development, providing employees with rigorous brand training and the opportunity to work at the forefront of luxury retail.

Role & Responsibilities

• Deliver personalised consultations and product recommendations across fragrance, skincare and cosmetics to affluent clientele.
• Provide professional makeovers, skin analyses and product demonstrations while educating clients on product benefits and application techniques.
• Drive and exceed individual sales targets and key performance indicators through consultative selling and effective upselling.
• Establish and maintain long-term client relationships through proactive clienteling and CRM follow-up, including appointment management and sampling.
• Ensure impeccable visual merchandising, stock replenishment and loss-prevention procedures in accordance with brand standards.
• Operate point-of-sale systems, process transactions accurately and manage after-sales follow-up and service.
• Maintain up-to-date product knowledge and participate in mandatory brand training and team briefings.
• Uphold Chanel’s presentation, hygiene and compliance guidelines to deliver a consistently elevated in-store experience.

Qualifications

• Excellent interpersonal and communication skills with a strong client-service orientation.
• Professional grooming and polished presentation appropriate for luxury retail.
• Ability to work retail hours, including weekends and evenings; flexibility for events and occasional travel.
• Right to work in China and legal compliance with local employment requirements.
• Cosmetology, beauty therapy or related vocational qualification is an advantage.

Skills

Experience

Typically 1–3 years of customer-facing experience in beauty, cosmetics or luxury retail, with demonstrable history of meeting sales targets and delivering personalised consultations.

Education

Secondary education (high school) required; vocational diploma or certificate in cosmetology/beauty therapy preferred.

Culture

Chanel cultivates a culture of refinement, creativity and exacting attention to detail, where heritage and innovation coexist. The workplace values professional presentation, continuous learning and elevated client service, offering employees immersive brand training and mentorship within a high-performance luxury environment.