Beauty Consultant — Fragrance & Beauty

Overview

Chanel is an iconic French luxury house renowned for its haute couture, ready-to-wear, accessories, and prestige fragrance and beauty lines. As an employer, Chanel is recognized for its uncompromising standards of craftsmanship and service, a commitment to training and brand stewardship, and a global retail network that prizes discretion, creativity and client relationships.

Role & Responsibilities

• Deliver personalised fragrance, makeup and skincare consultations to upscale clientele, translating product expertise into tailored solutions.
• Achieve and exceed individual sales targets through proactive client acquisition, retention and appointment management.
• Execute product demonstrations, makeovers and sampling initiatives in accordance with Chanel’s presentation and service standards.
• Maintain accurate clienteling records and follow up through CRM to build long-term relationships and repeat business.
• Support visual merchandising and maintain counter inventory, replenishment and loss-prevention procedures to brand standards.
• Process sales transactions, manage samples and promotional materials, and ensure compliance with retail policies and regulatory requirements.

Qualifications

• Proven retail experience in prestige cosmetics, fragrance or luxury beauty (see experience).
• Exceptional interpersonal and consultative selling skills with a client-first mindset.
• Highly organised, detail-oriented and able to manage appointments and follow-up activity effectively.
• Professional grooming and the ability to represent a heritage luxury brand with discretion and poise.
• Flexible availability to include evenings and weekends as required by retail trading hours.

Skills

Experience

Minimum two years of hands-on experience in luxury cosmetics, fragrance counters, or premium beauty retail; demonstrable track record of meeting sales targets and building high-value client relationships.

Education

High school diploma or equivalent; vocational training or certification in cosmetology, beauty therapy, or makeup artistry preferred.

Culture

Chanel’s retail environment emphasizes impeccable service, refined presentation and a dedication to client confidentiality. The workplace cultivates intensive product training, mentorship and high standards of professionalism expected across its global boutiques.