Beauty Confidant — Perfume & Cosmetics

Location TokyoTokyoJapan
Type Other
Seniority Entry-Level
Posted Mar 16, 2026
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Chanel — Tokyo: Beauty Confidant (Perfume & Cosmetics). Client-facing role delivering luxury fragrance and makeup consultations in Chanel’s Tokyo boutique.

Overview

Chanel is a globally recognised luxury house renowned for its couture, ready-to-wear, accessories, fragrance and beauty lines. As an employer, Chanel emphasises meticulous craftsmanship, elevated client service and the preservation of brand heritage while investing in the professional development of its retail and beauty teams.

Role & Responsibilities

  • Deliver personalised consultations and product recommendations across fragrance and cosmetic portfolios to affluent and discerning clients.
  • Perform professional makeup applications and fragrance fittings, demonstrating product benefits and application techniques.
  • Build and maintain long-term client relationships through proactive clienteling, follow-ups and tailored service plans.
  • Achieve and exceed individual and boutique sales targets while maintaining exceptional service standards and confidentiality.
  • Execute in-store merchandising and visual standards to reflect Chanel’s aesthetic, including stock rotation and presentation.
  • Maintain accurate transaction records and manage stock levels using the boutique’s POS/CRM systems.
  • Participate in in-house training, product launches and promotional activities; act as an ambassador for brand values and initiatives.

Qualifications

  • Fluent Japanese and strong interpersonal communication skills (client-facing fluency expected).
  • Professional competence in makeup application and fragrance consultation; formal beauty/cosmetology training preferred.
  • Proven ability to deliver luxury-level customer service with tact, discretion and cultural sensitivity.
  • Availability to work flexible retail hours, including evenings, weekends and peak seasonal periods.
  • Right to work in Japan (work permit or residency status) and legal employment eligibility.

Skills

Makeup application and colour theory Fragrance consultation and scent profiling Clienteling and relationship management Retail sales techniques and KPI-driven performance Point-of-sale (POS) and CRM usage Visual merchandising and product presentation Fluent Japanese communication (verbal and written)

Experience

Typically 1–3 years of client-facing experience in prestige beauty, cosmetics or luxury retail; demonstrated success in achieving sales targets and cultivating repeat clientele.

Education

High school diploma or equivalent; vocational training in cosmetology, beauty therapy or professional makeup certification is preferred.

Culture

Chanel’s retail culture prizes exacting standards, discretion and a refined approach to client service. The working environment emphasises continuous product education, personal development and stewardship of the brand’s storied aesthetic.