Beauty Confidant

Overview

Chanel is an iconic French maison renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. As an employer, the brand emphasises craftsmanship, elevated client service and high standards of presentation across a global network of boutiques and counters, offering structured training and a culture of discretion and excellence.

Role & Responsibilities

• Deliver personalised client consultations and tailored product recommendations across fragrance, skincare and colour cosmetics in line with Chanel service standards.
• Perform professional makeup applications and skincare demonstrations to showcase product efficacy and drive conversion.
• Develop and maintain a private client book through proactive clienteling, appointment management and post‑sale follow-up.
• Achieve and surpass individual and boutique sales targets, including conversion rates and average transaction value.
• Uphold visual merchandising and counter presentation guidelines; ensure stock levels, replenishment and accurate POS transactions.
• Remain current on product knowledge, brand launches and promotions; participate in ongoing training and in‑store initiatives.
• Collaborate with store and regional teams to support events, masterclasses and seasonal activations while maintaining brand discretion and professionalism.

Qualifications

• Previous experience in luxury beauty retail, cosmetics counter or professional makeup/skincare services (1–3 years preferred).
• Demonstrable ability to deliver one‑to‑one consultations and makeup applications with a consultative selling approach.
• Strong interpersonal skills, polished presentation and the capacity to build lasting client relationships.
• Comfortable working to measurable sales targets and KPI reporting.
• Flexibility to work retail hours including evenings and weekends; adherence to brand grooming and uniform standards.
• Vocational training or certification in beauty, makeup artistry or skincare is an advantage.

Skills

Experience

Preferably 1–3 years of direct experience in cosmetics sales or professional makeup/skincare roles within premium or luxury retail environments; experience with a heritage luxury brand is advantageous.

Education

High school diploma or equivalent; vocational qualification or professional certificate in makeup artistry, esthetics or related field preferred.

Culture

Chanel cultivates a modern atelier culture that balances tradition with innovation, valuing discretion, creativity and impeccable client service. Employees are expected to embody the maison's standards of elegance and receive continuous product and service training within a highly curated retail environment.