Beauty & Fragrance Sales Advisor (Work‑Study)

Overview

Chanel is an independent French luxury house renowned for haute couture, ready‑to‑wear, accessories, fragrance and beauty. As an employer, Chanel is recognised for rigorous retail standards, intensive product and service training, and a culture that values craftsmanship, discreet luxury and long‑term client relationships.

Role & Responsibilities

• Deliver exceptional, personalised client service in the fragrance and beauty categories, building loyalty through active clienteling and follow‑up.
• Achieve individual and store sales objectives through consultative selling and product demonstrations.
• Maintain in‑store visual merchandising and product presentation to brand standards, including replenishment and stock rotation.
• Operate the point‑of‑sale system accurately, handle transactions and manage store paperwork in accordance with company procedures.
• Participate in brand and product training sessions; develop expert knowledge of fragrance notes, skincare formulations and make‑up techniques.
• Support in‑store events, product launches and sampling programmes to drive footfall and conversion.
• Ensure compliance with hygiene, safety and inventory control processes, including returns and sample management.

Qualifications

• Enrollment in a recognised work‑study, alternance or apprenticeship programme in retail, commerce, cosmetics, hospitality or a related discipline.
• Strong client‑facing communication skills and a commercial mindset; ability to adapt approach to a luxury clientele.
• High standards of personal presentation and polished service etiquette appropriate to a luxury brand.
• Flexible availability including weekends, evenings and peak retail periods.
• Basic numeracy and experience with cash handling; attention to detail and reliability.

Skills

Experience

Previous retail or beauty sales experience is desirable but not mandatory; strong interpersonal skills and a demonstrable interest in cosmetics and fragrance are essential.

Education

Currently enrolled in a vocational or higher education programme compatible with a work‑study/alternance contract in retail, business, cosmetics or hospitality.

Culture

Chanel cultivates a culture of excellence, discretion and attention to detail, emphasising mastery of product knowledge and client service. The retail environment is structured and mentorship‑focused, offering intensive on‑the‑job training within a heritage luxury brand.