Beauty Advisor (Shiseido)

Overview

Chanel is an independent, family-owned maison renowned for haute couture, ready-to-wear, leather goods, fragrances and beauty. As an employer, Chanel positions itself at the apex of luxury retail, seeking individuals who combine impeccable client service with strict adherence to brand standards and an appreciation for heritage craftsmanship.

Role & Responsibilities

• Deliver personalised skincare and makeup consultations and demonstrations using Shiseido products, tailoring recommendations to clients’ needs and preferences.
• Cultivate and retain a high-value client portfolio through proactive outreach, appointment management and bespoke aftercare.
• Achieve and exceed individual sales targets while contributing to store KPI performance and promotional initiatives.
• Maintain visual merchandising and product presentation to brand standards, including stock rotation, sample management and display upkeep.
• Process transactions accurately using POS systems and ensure proper handling of samples, tester hygiene and product sanitation.
• Participate in product and sales training; share product knowledge and best practices with peers.
• Manage inventory levels, complete receptions and transfers, and liaise with store management for replenishment.
• Uphold Chanel’s luxury service protocol, presentation standards and loss-prevention policies at all times.

Qualifications

• Proven experience as a beauty advisor, makeup artist or cosmetics consultant within prestige or luxury retail (preferably 1–3 years).
• Demonstrable product knowledge of Shiseido and other prestige skincare/makeup lines.
• Excellent interpersonal and communication skills with a consultative, client-focused approach.
• Flexible availability including weekends and peak trading hours; ability to work retail shift patterns.
• Professional presentation aligned with luxury brand standards; attention to detail and hygiene.
• Cosmetology, beauty therapy or related certification preferred.

Skills

Experience

Experience in luxury cosmetics retail or as a dedicated beauty consultant is required, ideally with direct experience selling Shiseido or comparable prestige brands and meeting individual sales targets.

Education

High school diploma or equivalent; cosmetology, beauty therapy or an accredited makeup qualification preferred.

Culture

The workplace culture emphasizes immaculate service, discretion and mastery of product expertise. Employees operate within a disciplined luxury retail environment where personal presentation, client confidentiality and continuous learning are highly valued.