Beauty Advisor

Overview

Chanel is a globally recognised French luxury house renowned for haute couture, ready-to-wear, accessories and prestige beauty. As an independent, privately held brand, Chanel operates an international retail network and invests in service excellence, craftsmanship and training to preserve its heritage and deliver exceptional client experiences.

Role & Responsibilities

• Deliver personalised consultations and product recommendations across Chanel’s beauty range (makeup, skincare, fragrances) to cultivate long-term client relationships.
• Achieve and exceed individual and boutique sales targets through consultative selling and proactive clienteling (appointments, follow-ups, and client outreach).
• Perform professional makeup application and skincare diagnostics, offering tailored regimens and demonstrating product usage.
• Maintain boutique presentation to Chanel visual standards: merchandising, sampling, stock rotation and display upkeep.
• Operate POS systems, process transactions, manage returns and ensure accurate daily cash reconciliation.
• Support inventory control, stock replenishment and receipt processing in alignment with store procedures.
• Participate in product launches, in-store events and training sessions; act as a brand ambassador to uphold Chanel’s image and service codes.

Qualifications

• Proven ability to deliver luxury retail service with a client-focused approach.
• Vocational training or certification in beauty, cosmetics or cosmetology preferred.
• Comfortable performing professional makeup applications and basic skincare consultations.
• Strong numeracy and organisational skills for stock and cash-handling duties.
• Authorised to work in Malaysia (local work eligibility required).

Skills

Experience

Typically 1–3 years of retail experience, preferably within prestige or luxury cosmetics; demonstrable track record of meeting sales KPIs and building repeat clientele.

Education

High school diploma or equivalent; professional certificate in cosmetics, beauty therapy or related field preferred.

Culture

Chanel cultivates a refined, client-centric culture that blends heritage craftsmanship with contemporary retail excellence. The working environment emphasises meticulous attention to detail, continuous product education and collaborative teamwork to sustain the maison’s exacting service standards.