Beauty Advisor

Overview

Chanel is a privately owned global maison renowned for haute couture, ready-to-wear, accessories, fragrances and beauty. As a premium luxury employer, Chanel maintains an exacting standard of craftsmanship and client service across its boutiques and counters worldwide, offering employees intensive product training and a culture centred on brand heritage and excellence.

Role & Responsibilities

• Deliver personalised skincare and makeup consultations and in-store makeovers that reflect Chanel’s luxury positioning and product expertise.
• Achieve and exceed individual and boutique sales targets through proactive client acquisition, upselling and cross-selling.
• Develop and maintain long-term client relationships via tailored follow-up, appointment management and clienteling tools.
• Present and demonstrate product ranges with authoritative knowledge of ingredients, application techniques and routines.
• Execute visual merchandising, product replenishment and boutique standards to uphold Chanel’s brand presentation.
• Manage stock, process transactions accurately on point-of-sale systems and support inventory controls and stocktakes.
• Participate in trainings, brand initiatives and promotional events; act as an ambassador for Chanel’s values and compliance standards.
• Record client data and sales activity in CRM systems to support personalised service and boutique performance analysis.

Qualifications

• Proven interpersonal and consultative selling ability with a service-driven demeanour.
• Professional competence in makeup application and skincare consultation; formal training or certification in beauty is an advantage.
• Strong commercial acumen with a track record of meeting retail sales targets in a prestige cosmetics environment.
• Excellent attention to detail and the capacity to maintain rigorous visual and service standards.
• Flexible availability to work retail hours, including evenings and weekends, and to support boutique events.
• High levels of professionalism, discretion and cultural sensitivity when dealing with high-net-worth clients.

Skills

Experience

Typically 1–3 years of direct experience in prestige beauty retail, cosmetics counters or luxury retail roles; demonstrable experience delivering one-to-one makeup and skincare consultations is preferred.

Education

High school diploma or equivalent; vocational qualification in cosmetology, beauty therapy or related discipline preferred.

Culture

Chanel’s workplace culture emphasises craftsmanship, discretion and an elevated client experience. Employees collaborate in an environment that values continuous training, attention to detail and a commitment to the maison’s creative legacy.