Atelier Client Service Assistant

Overview

Chanel is a preeminent French luxury house renowned for its couture, ready-to-wear, leather goods and haute joaillerie. As an employer, the brand emphasizes artisanal craftsmanship, timeless design and discretion, offering a workplace where rigorous standards of quality and client service intersect with creative heritage.

Role & Responsibilities

• Serve as primary point of contact for atelier-related client enquiries, handling intake, status updates and delivery coordination with professionalism and discretion.
• Manage the end-to-end aftercare process: receive and log work orders, liaise with ateliers and external workshops, monitor progress and ensure adherence to quality standards and timelines.
• Schedule and confirm client appointments for fittings, repairs and restorations; coordinate logistics between boutique, atelier and courier services.
• Maintain accurate client records and case documentation within CRM and order-management systems; prepare and reconcile invoices and repair estimates as required.
• Perform final quality checks on returned items in collaboration with ateliers; ensure presentation and packaging meet brand standards prior to client return.
• Escalate complex technical or client-service issues to senior atelier staff and follow through to resolution to safeguard client satisfaction and brand reputation.

Qualifications

• Proven experience in client service or aftercare within luxury retail, ateliers, or high-end jewellery/leather workshops (1–3 years preferred).
• Exceptional interpersonal skills with a client-centric mindset and the ability to handle sensitive or high-value cases with tact and discretion.
• Strong organisational aptitude and meticulous attention to detail when managing multiple concurrent work orders and timelines.
• Proficiency with office software and basic accounting or invoicing procedures; comfort working with CRM and order-management platforms.
• Fluency in written and spoken communication appropriate for liaising between clients, ateliers and internal teams.

Skills

Experience

Typically 1–3 years of experience in luxury retail, atelier operations, jewellery or leather goods aftercare, or a client-facing role requiring meticulous case management.

Education

High-school diploma required; vocational qualification or bachelor's degree in fashion, business, hospitality or a related discipline preferred.

Culture

Chanel’s workplace culture values craftsmanship, discretion and exacting standards. Teams operate with close collaboration between boutiques and ateliers, prioritizing personalised client care and a commitment to heritage-driven excellence.