Associate Director, Client Development

Location Bal HarbourFloridaUSA
Type Other
Seniority Director
Posted Mar 16, 2026
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Chanel — Associate Director, Client Development in Bal Harbour, FL. Lead VIP client strategy and boutique growth for the flagship store.

Overview

Chanel is a globally recognised French luxury house renowned for haute couture, ready-to-wear, accessories and beauty. As an employer, Chanel emphasises artisanal excellence, impeccable client service and a commitment to preserving heritage while driving commercial performance across flagship stores and boutiques worldwide.

Role & Responsibilities

  • Define and execute client development and retention strategies for the Bal Harbour boutique, with a focus on high-net-worth and VIP clientele.
  • Own the boutique’s client portfolio: grow wallet share, increase frequency and lifetime value through bespoke service, targeted outreach and clienteling.
  • Lead and coach boutique sales teams on personalised selling, appointment management, client communications and luxury service standards.
  • Collaborate with regional commercial teams and HQ to implement CRM campaigns, product launches and client events tailored to local market dynamics.
  • Develop reporting and sales forecasting related to VIP segments; translate client data into actionable commercial initiatives.
  • Design and oversee private appointments, trunk shows and experiential activations to deepen relationships and accelerate conversion.
  • Ensure consistent execution of merchandising, inventory allocation and client promises to deliver an elevated boutique experience.

Qualifications

  • Proven track record of cultivating and managing VIP/high-net-worth client relationships within a luxury retail environment.
  • Demonstrable leadership experience in a boutique or flagship store setting, including coaching and performance management.
  • Strong commercial acumen with a history of meeting or exceeding sales targets and driving client retention.
  • Exceptional interpersonal skills, discretion and a service-oriented demeanour suited to luxury clientele.
  • Flexibility to work retail hours including evenings and weekends; willingness to represent the brand at client events.

Skills

Clienteling VIP/client relationship management Key account management CRM strategy and campaign execution Sales forecasting and commercial reporting Coaching and team leadership Event programming and client entertainment Merchandising and product knowledge

Experience

Seven or more years of progressive experience in luxury retail or client development roles, including several years managing client portfolios or leading teams within a boutique or flagship environment.

Education

Bachelor’s degree or equivalent professional experience in business, luxury brand management, marketing or a related field.

Culture

Chanel’s workplace culture emphasises craftsmanship, discretion and an uncompromising approach to client service. The brand fosters mentorship and excellence within a highly collaborative boutique environment, where commercial rigor is balanced with elevated hospitality and attention to detail.