Assistant Store Manager — Fragrance & Beauty

Location MontrealQuebecCanada
Type Other
Seniority Supervisor
Posted Mar 16, 2026
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Chanel — Assistant Store Manager, Fragrance & Beauty in Montreal. Lead boutique operations, client service and sales for Chanel Beauty.

Overview

Chanel is an independent, family-owned French maison renowned for its haute couture, accessories and prestige beauty lines. The brand combines heritage craftsmanship with contemporary creativity and maintains exacting standards of client service and presentation across its global retail network.

Role & Responsibilities

  • Support the boutique manager in achieving and exceeding sales targets and KPIs for fragrance and beauty categories through proactive client engagement and effective merchandising.
  • Deliver and model an exceptional, discreet luxury client experience via personalised clienteling, VIP service, follow-up and CRM usage.
  • Lead day-to-day store operations including opening/closing procedures, cash reconciliation, inventory control, stock replenishment and loss-prevention measures.
  • Coach, schedule and motivate boutique staff; conduct product and service training to maintain brand standards and drive team performance.
  • Execute visual merchandising and presentation guidelines for fragrance and beauty fixtures, ensuring floor sets, tester presentation and promotional displays meet maison directives.
  • Coordinate with regional operations, wholesale and corporate teams on product launches, events and promotional activities to maximise conversion and footfall.

Qualifications

  • Proven ability to provide elevated, personalised client service in a luxury retail environment.
  • Strong leadership presence with experience coaching and supervising small retail teams.
  • Solid commercial acumen with aptitude for sales planning, KPI monitoring and driving conversion.
  • Excellent organisational skills, attention to detail and commitment to maintaining visual and operational standards.
  • Product knowledge or demonstrable interest in prestige fragrance, skincare and cosmetics.

Skills

Clienteling and VIP relationship management Visual merchandising for beauty and fragrance Inventory management and stock reconciliation Team coaching, scheduling and performance management POS systems and CRM tools KPI-driven sales management and reporting

Experience

Typically 3+ years of progressively responsible experience in luxury retail or prestige beauty, including at least one year in a supervisory or assistant-management capacity. Experience with fragrance and skincare categories is highly desirable.

Education

High school diploma required; post-secondary studies in retail management, business or cosmetology/esthetician programs considered an asset.

Culture

Chanel fosters a culture of refined craftsmanship, discretion and exacting client service. The maison values mentorship and professional development within a collegial, performance-driven retail environment where attention to detail and brand stewardship are paramount.