Assistant Project Manager — CRM Campaigns (Internship)

Overview

Chanel is an iconic French luxury house renowned for haute couture, ready-to-wear, leather goods, fragrances and beauty, jewellery and watches. As an employer it combines rigorous craftsmanship and creative direction with a global retail and digital footprint. The Paris-based organization values discretion, excellence and long-term talent development across international teams.

Role & Responsibilities

• Support the Europe CRM Project Manager in the end-to-end execution of pan‑European CRM campaigns, from brief to post‑launch analysis.
• Coordinate campaign timelines, production of creative assets and delivery schedules with internal teams, external agencies and local markets.
• Prepare campaign briefs, manage asset libraries and ensure compliance with brand guidelines and legal/privacy requirements.
• Perform quality assurance and user acceptance testing (content, links, dynamic content, rendering across clients/devices) prior to deployment.
• Configure or assist in campaign build within the CRM/ESP and validate segmentation and suppression lists.
• Collect and synthesize campaign performance data; produce regular reports and presentation decks for stakeholders.
• Maintain project documentation, trackers and distribution lists; escalate risks and issues to the Project Manager.
• Contribute to process improvements, run small ad‑hoc projects and support cross‑functional initiatives (e.g. data, merchandising, e‑commerce).

Qualifications

• Enrolled in a Bachelor’s or Master’s programme in Marketing, Business, Digital Communication or equivalent.
• Demonstrable interest in CRM, digital marketing and customer lifecycle communications.
• Strong organisational skills, attention to detail and ability to manage multiple deadlines in a matrix environment.
• Professional maturity, discretion and the capacity to liaise with local market teams and external partners.
• Prior internship experience in marketing, CRM or project coordination is an advantage.

Skills

Experience

Internship-level role. Previous internships or up to 1 year of experience in CRM, digital marketing or project support are preferred but not mandatory.

Education

Currently enrolled in a Bachelor’s or Master’s programme in Marketing, Business, Digital Communication or a related discipline.

Culture

Chanel’s workplace culture blends artisan craftsmanship with contemporary creative direction and global ambition. Teams operate with exacting standards, collaborative cross‑discipline interaction and a strong emphasis on professional development and discretion.