Assistant Project Manager — Client Experience, Watches & Jewellery (Internship)

Overview

Chanel is a privately held Parisian Maison renowned for haute couture, ready-to-wear, leather goods, watches and fine jewellery. As an employer, the brand emphasises craftsmanship, creative excellence and rigorous standards across product, retail and client experience teams, offering exposure to high-touch luxury operations and cross-disciplinary collaboration.

Role & Responsibilities

• Support the planning and execution of client experience projects for the Watches & Jewellery division, from concept through delivery.
• Coordinate cross‑functional stakeholders including retail, marketing, product, after‑sales and visual merchandising to ensure project alignment and timing.
• Maintain project timelines, track milestones and assist with basic budget monitoring and vendor follow‑up.
• Prepare clear, polished presentations, status reports and briefing documents for internal stakeholders and executive review.
• Contribute to client journey mapping, mystery shopping analysis and the consolidation of qualitative feedback to inform experience improvements.
• Assist in organising client events, VIP appointments and in‑boutique activations, including logistical coordination and on‑site support.
• Support production of training materials and operating procedures for front‑line teams to ensure consistent delivery of CX initiatives.
• Liaise with external suppliers and partners to obtain quotes, samples and production updates as required.

Qualifications

• Currently enrolled in or recently graduated from a Bachelor's or Master's programme in Business, Marketing, Luxury Management, Communications or equivalent.
• Strong organisational skills with the ability to manage multiple tasks and deadlines in a fast‑paced environment.
• Excellent written and verbal communication; polished presentation skills and attention to detail.
• Demonstrated interest in luxury watches and jewellery, client service and experiential retail.
• Discretion, professionalism and a collaborative mindset when working with senior stakeholders and high‑value clients.

Skills

Experience

Previous internship or up to two years' experience in project support, retail operations, client services or marketing within luxury, retail or hospitality environments is preferred but not mandatory.

Education

Enrolment in or recent completion of a Bachelor's or Master's degree in Business, Marketing, Luxury Management, Communications or a related discipline.

Culture

Chanel fosters a culture of exacting craftsmanship, creative rigour and discretion. Teams are collaborative and multidisciplinary, offering interns hands‑on exposure to high‑value client programmes and the Maison’s standards of excellence.