Chanel Assistant Operations Manager
Chanel is hiring an Assistant Operations Manager in Palo Alto to support boutique operations, inventory and team leadership.
Overview
Chanel is an independent French luxury house renowned for its couture, ready-to-wear, accessories, fragrance and beauty lines. As an employer, Chanel is associated with rigorous standards of craftsmanship, refined client service and a commitment to preserving brand heritage across its global boutiques.
Role & Responsibilities
- Support daily boutique operations to ensure flawless customer experience and adherence to Chanel brand standards
- Oversee inventory control, stock replenishment, receiving and cycle counts to minimize shrinkage and ensure product availability
- Coordinate staff scheduling, workload distribution and timekeeping to optimize coverage and service levels
- Supervise and coach store associates, delivering on-the-floor training and performance feedback to develop talent
- Manage cash handling procedures, point-of-sale operations and end-of-day reconciliation to maintain financial integrity
- Maintain visual merchandising and store presentation in line with seasonal directives and merchandising guidelines
- Produce and analyze operational KPIs and reports for regional management; implement corrective actions where required
- Liaise with regional teams and headquarters on facilities, security, compliance and special events logistics
Qualifications
- Proven leadership capability with strong people-management and coaching skills
- Excellent verbal and written communication with the ability to interact professionally with high-net-worth clientele
- Strong organisational aptitude with attention to detail and an ability to prioritise in a dynamic retail environment
- Demonstrable ability to work flexible hours including evenings, weekends and holidays
- Eligibility to work in the United States
Skills
Experience
Minimum 3 years of progressive retail operations experience, including at least 1 year in a supervisory or assistant management role; prior luxury or premium-brand retail experience strongly preferred.
Education
High school diploma or equivalent required; Bachelor’s degree in Business, Retail Management or a related discipline preferred.
Workplace
This position is based in Palo Alto, California, USA, within easy reach of San Francisco. Cerulean lists 13 open roles in Palo Alto, including 6 posted recently. The broader California area accounts for 359 active listings on Cerulean, 12 of which are new. In USA as a whole, Cerulean currently features 2.273 open positions, with 74 posted this week.
Culture
Chanel’s workplace culture emphasises discretion, meticulous attention to detail and a client-first mindset. Teams operate with a high degree of professionalism and pride in product knowledge and craftsmanship, while collaborative leadership fosters development of in-store talent.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.