Assistant Operations Manager (Apprenticeship)

Overview

Chanel is an iconic French maison of haute couture, ready-to-wear, leather goods, accessories and beauty. As an employer, Chanel is known for exacting standards of craftsmanship, discretion and creative excellence, offering employees opportunities to develop within a global luxury network while preserving the house’s heritage and savoir‑faire.

Role & Responsibilities

• Support the boutique manager in day-to-day operational management of the Cannes fashion boutique during the alternance period (July–August 2024).
• Oversee stock reception, inventory control and replenishment to maintain merchandise flow and accuracy.
• Contribute to visual merchandising and shopfloor standards to ensure brand presentation and seasonal directives are met.
• Assist with client experience delivery, including transaction processing, returns, and client dossier maintenance.
• Coordinate staff rosters and support on-the-floor supervision to ensure service continuity during peak periods.
• Implement and uphold operational procedures, loss prevention measures and health & safety requirements.
• Liaise with logistics and central teams for deliveries, transfers and administrative follow-up.

Qualifications

• Eligible for alternance/apprenticeship contract and currently enrolled in a vocational or higher education programme in retail, business, luxury management or a related field.
• Strong organisational skills with meticulous attention to detail and numerical accuracy.
• Excellent interpersonal skills, professional poise and a client-focused demeanour appropriate to a luxury environment.
• Availability to work flexible hours including weekends and peak summer periods.
• Discretion, reliability and a collaborative approach to team work.

Skills

Experience

Prior retail or customer‑facing experience is preferred, ideally within luxury fashion or premium retail; previous internships or seasonal roles in boutiques will be considered positively.

Education

Enrolled in a recognised vocational or higher-education programme (e.g., BTS, Bachelor) in retail management, business or luxury management and eligible for an alternance/apprenticeship placement.

Culture

Chanel cultivates a culture of refinement, craftsmanship and discretion where attention to detail and client excellence are paramount. The boutique environment emphasizes mentorship, professional development and adherence to the house’s exacting operational and aesthetic standards.