Assistant Manager, Operations

Overview

Chanel is an independent, privately held French luxury house renowned for haute couture, ready-to-wear, accessories and beauty. As an employer, the brand emphasizes artisanal craftsmanship, discretion and an uncompromising commitment to quality. Chanel operates global boutiques and corporate teams that prioritize client service, creative excellence and heritage-led innovation.

Role & Responsibilities

• Support the Store/Operations Manager in day-to-day retail operations to ensure flawless execution of brand standards and client experience.
• Oversee inventory control, stock reception, redistribution and reconciliation, including periodic physical counts and shrinkage mitigation.
• Supervise and coach boutique staff, including scheduling, performance management, training and development to maintain a high-performing team.
• Implement visual merchandising directives and ensure presentation standards across the sales floor and back-of-house are consistently met.
• Manage operational processes: point-of-sale procedures, cash handling, till reconciliation, loss prevention and compliance with corporate policies.
• Coordinate logistics and deliveries with regional distribution teams and external vendors to optimize stock flow and availability.
• Prepare and analyze daily/weekly sales and operational reports; support the manager in meeting sales targets and operational KPIs.
• Act as the operational point of contact for corporate teams (HR, Inventory, Loss Prevention) and escalate issues as required.

Qualifications

• Proven supervisory or assistant management experience in luxury retail or premium fashion environments.
• Strong leadership and people-management skills, with experience developing frontline retail talent.
• Solid understanding of inventory processes, stock control and loss-prevention techniques.
• Excellent communication skills and the ability to deliver exceptional client service under pressure.
• Availability to work a flexible schedule, including weekends, evenings and peak retail periods.

Skills

Experience

Typically 3–5 years of progressive experience in luxury retail with demonstrated supervisory responsibilities and proven operational oversight in a boutique or department-store environment.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.

Culture

Chanel cultivates a refined, performance-driven environment where attention to detail and respect for heritage are paramount. Teams operate with discretion, collaboration and a relentless focus on delivering bespoke client experiences.