Assistant, Maintenance & Repair — Work‑Study (Alternance)

Overview

Chanel is a leading privately held French luxury house renowned for haute couture, ready‑to‑wear, accessories, and fragrances. The Maison places a premium on artisanal savoir‑faire, meticulous quality control and discreet, client‑centred service; as an employer it is recognised for investing in craft, long‑term talent development and rigorous standards across its global boutiques and ateliers.

Role & Responsibilities

• Process and coordinate maintenance, alterations and repair requests received from Chanel fashion boutiques in Paris, ensuring timely turnaround in line with brand standards.
• Inspect garments and accessories to assess required interventions; prepare and label items for atelier or external supplier work.
• Track workflow and status of repairs in the service database; manage incoming/outgoing logistics with couriers and internal dispatch.
• Perform quality control on completed repairs and finishing; document defects and corrective actions to maintain traceability.
• Liaise with boutique teams, in‑house ateliers and approved external suppliers to schedule work and follow up on special requests.
• Provide administrative support: prepare work orders, update inventory records, handle client communication regarding repair status and delivery.
• Ensure strict confidentiality, preservation procedures and compliance with Chanel’s presentation and care standards.

Qualifications

• Enrolment in an alternance (work‑study) programme in fashion, textiles, luxury retail or a related vocational course is required.
• Basic knowledge of garment construction, fabrics and alteration techniques; familiarity with luxury product handling.
• Strong organisational skills with an ability to prioritise multiple repair requests and meet deadlines.
• Excellent attention to detail and manual dexterity for inspection and finishing tasks.
• Professional communication skills and discretion when interacting with clients and internal stakeholders.

Skills

Experience

Suitable for candidates at the start of their career; prior experience in a retail boutique, couture atelier or garment‑care environment is advantageous but not mandatory. Demonstrable hands‑on experience with alterations or textile handling will be valued.

Education

Currently enrolled in a recognised vocational or tertiary programme in fashion, textiles, luxury retail or a related discipline (e.g., BTS Métiers de la Mode, professional diploma or equivalent work‑study course).

Culture

The workplace emphasises excellence, craftsmanship and discretion, reflecting Chanel’s legacy in haute couture. Employees are expected to uphold rigorous quality standards, collaborate closely with ateliers and boutiques, and develop technical expertise within a refined, client‑centric environment.