Assistant — Customer Service, E‑commerce Europe (Internship)
Chanel Paris — Internship: Assistant Customer Service E‑commerce Europe starting July 2026.
Overview
Chanel is an iconic French maison of luxury known for its heritage in haute couture, ready‑to‑wear, leather goods and beauty. Renowned for exacting standards of craftsmanship and a discreet, client‑centric approach, Chanel operates a global retail and digital network while investing in creative direction and digital transformation.
Role & Responsibilities
- Respond to and resolve customer enquiries originating from European e‑commerce channels (email, chat and telephone), ensuring timely and brand‑appropriate communication.
- Process and track online orders, returns and exchanges in collaboration with logistics and supply‑chain teams to deliver a seamless client experience.
- Maintain and update CRM records and case histories with accuracy and attention to data privacy and security.
- Escalate complex or sensitive cases to relevant internal stakeholders (operations, legal, retail or product teams) and follow through to resolution.
- Contribute to the development and continuous improvement of the FAQs, knowledge base and scripted responses for digital channels.
- Monitor basic service KPIs (response times, case volumes, customer satisfaction) and prepare concise operational reports for the team.
- Assist with ad hoc projects to optimise e‑commerce service flows, testing service scenarios and feeding back client insights to merchandising and digital teams.
Qualifications
- Currently enrolled in a Bachelor's or Master's programme in business, e‑commerce, languages, communication or a related discipline.
- Availability to commence the internship in July 2026 for the period agreed with the recruiting team.
- Strong written communication skills and professional telephone etiquette.
- High level of organisation with the ability to manage multiple priorities and maintain meticulous records.
- Discretion, cultural sensitivity and a client‑first mindset suitable for a luxury brand environment.
Skills
Experience
Previous internship or part‑time experience in customer service, retail or e‑commerce is advantageous but not required; the role is open to candidates at the beginning of their professional careers.
Education
Enrolled in a higher education programme (Bachelor's or Master's) in business, e‑commerce, languages, communication, or equivalent.
Culture
Chanel cultivates a culture of craftsmanship, discretion and creative excellence, blending deep heritage with forward‑looking digital initiatives. The workplace prioritises client experience, meticulous standards and collaboration across global teams.