Assistant CRM Project Manager

Overview

Chanel, a prestigious independent luxury brand, is renowned for its commitment to creative freedom, human potential, and positive global impact. As part of the larger Chanel conglomerate, the Fragrance and Beauty division stands out with its mission to enhance the unique beauty of every woman through fragrance, makeup, and skincare, a philosophy deeply rooted in the legacy of Mademoiselle Chanel.

Role & Responsibilities

• Assist the CRM Project Manager in implementing the Beauty communication strategy across all markets.
• Manage global CRM communication projects both online and offline, including mailings, emailings, SMS, and other formats.
• Prepare presentation materials for CRM tools and usage recommendations for markets.
• Receive and share CRM tools, verify creative materials, receive translations, and track URLs.
• Coordinate HTML email integration with an agency.
• Oversee CRM print tool production, including validation of quantities, versions, and final PDFs.
• Consolidate campaign KPIs into reports.
• Coordinate daily with local CRM contacts across Europe, Asia, US, UK, etc., addressing local requests and understanding market-specific communication challenges.
• Collaborate with internal stakeholders such as Artistic Direction, International Marketing, E-business, Media, and Social Media.
• Conduct CRM monitoring and analysis.

Qualifications

• Fluency in English.
• Ability to manage multiple projects simultaneously.

Skills

Experience

Previous experience in CRM is appreciated.

Benefits

Comprehensive onboarding program including training on Chanel Fragrance and Beauty history and products.

Culture

Chanel fosters a dynamic, innovative, and learning-oriented environment where creativity and human values are paramount. The company values diversity in all its forms and offers a unique work experience alongside a diverse group of experts with recognized expertise.