Area Boutique Manager
Join Chanel in Gothenburg as an Area Boutique Manager for Fragrance & Beauty. Lead two boutiques, drive sales, and ensure excellence in client experience.
Overview
Chanel, a distinguished name in the luxury fashion industry, is renowned for its commitment to excellence, creativity, and modernity. As part of its expansive portfolio, Chanel operates in three primary sectors: Fashion, Watches and Fine Jewelry, and Fragrance and Beauty. The brand is celebrated for its unique work environment that encourages employees to embrace the values of its founder, Gabrielle Chanel, and to contribute to the brand's legacy of originality and style. Chanel offers a dynamic and inspiring workplace where employees are integral to its continued success.
Role & Responsibilities
- Lead and manage day-to-day operations across two boutique locations in Gothenburg.
- Establish and nurture a world-class service and selling culture.
- Ensure excellence in client experience, operational standards, and team engagement.
- Lead by example on the selling floor, demonstrating advanced client engagement and selling techniques.
- Monitor and track performance metrics, delivering consistent feedback and conducting performance reviews.
- Conduct gap analysis and implement action plans in collaboration with the Retail Learning & Development specialist.
- Drive sales performance and achieve KPIs such as Conversion Rate, Units per Transaction, and Average Basket Size.
- Implement and ensure adherence to visual merchandising guidelines.
- Manage staff scheduling and annual workforce planning.
Qualifications
- Minimum of 3 years of experience in retail sales management, preferably with responsibility for multiple units.
- At least 5 years of shop floor experience within the Beauty industry.
- Qualified cosmetologist or makeup artist is advantageous.
- Fluency in Swedish and English with strong written and verbal communication skills.
Skills
Experience
A minimum of 3 years in retail sales management with multiple unit responsibility and at least 5 years of shop floor experience in the Beauty industry.
Benefits
Chanel offers an inspiring work environment with opportunities for growth and development within a company that holds high ambitions and a bold vision.
Culture
Chanel fosters a culture of quality where employees are encouraged to embody the values of excellence, creativity, and modernity. The brand promotes a collaborative and performance-driven environment where employees feel proud to represent the brand and contribute to its legacy.