After‑Sales Service Assistant

Overview

Chanel is an iconic French luxury fashion house known for haute couture, ready‑to‑wear, leather goods, fragrances and beauty. Renowned for its craftsmanship, discretion and devotion to client experience, Chanel operates a global retail network and maintains a culture of artisanal excellence and meticulous service.

Role & Responsibilities

• Manage after‑sales requests from boutiques and direct clients, including repairs, alterations and servicing of garments and accessories.
• Log, track and update service orders in the service management system; ensure accurate documentation and timely progress updates.
• Coordinate with internal ateliers, external workshops and logistics partners to schedule repairs, quality checks and deliveries.
• Communicate proactively with clients and boutique teams on status, expected timelines and any necessary approvals, maintaining a high level of discretion and bespoke service.
• Inspect returned items for quality control, prepare items for workshop work, and verify completed repairs against service orders.
• Escalate complex technical issues to senior technicians or product specialists and follow through to resolution.
• Support generation of service reports, maintain inventory of care‑and‑repair consumables, and contribute to process improvement initiatives.

Qualifications

• Proven experience in customer service or after‑sales roles within luxury retail or fashion (preferred 1–3 years).
• Strong client‑facing communication skills and a polished, discreet manner appropriate for high‑net‑worth clientele.
• Knowledge of garment construction, leather goods and accessory care, or demonstrable aptitude to learn technical repair standards.
• Excellent organisational skills with the ability to manage multiple service orders and deadlines concurrently.
• High school diploma required; bachelor’s degree in business, hospitality, fashion or a related field preferred.

Skills

Experience

Typically 1–3 years of experience in after‑sales, customer service or operations within luxury retail or fashion; prior exposure to product repair or workshop coordination is advantageous.

Education

High school diploma required; bachelor’s degree in business, hospitality, fashion or a related discipline preferred.

Culture

Chanel fosters a culture of craftsmanship, discretion and relentless attention to detail. Teams operate in a high‑standards, client‑centric environment where professionalism, creativity and respect for heritage are prized.