After‑Sales Assistant (Intern)

Overview

Chanel is a globally recognised French maison of haute couture, ready‑to‑wear, accessories, fragrance and beauty. Renowned for exacting standards of craftsmanship, timeless design and discretion, Chanel operates a network of boutiques and ateliers worldwide and offers employees exposure to luxury retail operations, artisanal manufacturing and high‑touch client service.

Role & Responsibilities

• Support the boutique after‑sales (Service Après‑Vente) workflow, including intake and tracking of repair, alteration and return requests.
• Communicate with clients regarding service timelines, status updates and resolutions while maintaining strict discretion and brand etiquette.
• Liaise with internal ateliers, external workshops and logistics to coordinate repairs and quality checks.
• Maintain and update client files and service records in the boutique CRM; ensure documentation is accurate and audit‑ready.
• Prepare administrative paperwork, export reports and follow up on open cases to ensure timely closure.
• Assist the boutique team with ad hoc client enquiries and post‑sale quality control inspections.

Qualifications

• Currently enrolled in a Bachelor's/Master's program in Business, Fashion Management, Hospitality or a related discipline (required for internship status).
• Fluent spoken and written French; professional working proficiency in English preferred.
• Strong client‑service orientation with discretion, diplomacy and polished interpersonal skills.
• Excellent organisational abilities, attention to detail and capacity to manage multiple service files simultaneously.
• Previous retail or customer service experience, ideally within luxury or premium brands, is a strong advantage.

Skills

Experience

Internship-level role for students or recent graduates; previous experience in retail, customer service or a luxury environment is preferred but not mandatory.

Education

Enrolled in a tertiary programme (Bachelor's or Master's) in Business, Fashion Management, Hospitality, Communications or related field; vocational diplomas accepted where applicable.

Culture

Chanel cultivates a culture of artisanal excellence, discretion and client‑centric service. Teams operate in a highly collaborative environment with a strong emphasis on professional presentation, attention to detail and continuous learning within the luxury sector.