After‑Sales Assistant (Intern) — Boutique Fashion
Chanel in Cannes seeks an After‑Sales Assistant (Intern) for the boutique — internship starting July 2023, supporting SAV and client care.
Overview
Chanel is an iconic French luxury house celebrated for haute couture, ready‑to‑wear, leather goods and accessories. As an employer, Chanel is known for rigorous attention to craftsmanship, refined client service and a commitment to preserving artisanal savoir‑faire across its global boutiques.
Role & Responsibilities
- Support boutique after‑sales (SAV) operations by receiving and logging client service requests, repairs and alterations.
- Communicate proactively with clients regarding service status, timelines and follow‑up appointments while maintaining discretion and high customer‑service standards.
- Coordinate case management with internal ateliers, external repair partners and the regional service team to ensure timely resolution.
- Prepare and maintain accurate documentation, work orders and client files; update CRM/case tracking tools and ensure traceability of items.
- Assist the boutique team with quality inspections on returned items and escalate technical issues to the relevant specialists.
- Contribute to in‑store clienteling activities when required and support operational tasks related to after‑sales processes.
Qualifications
- Currently enrolled in or recently completed tertiary education (Bac+2/3 or equivalent) in fashion, business, hospitality or a related discipline.
- Professional demeanour with strong interpersonal skills and discretion when handling high‑value client matters.
- Excellent organisational skills, ability to manage multiple cases and attention to detail.
- Good oral and written communication; fluency in French is expected and conversational English is advantageous.
- Interest in luxury craftsmanship, product care and service excellence.
Skills
Experience
Previous retail or customer‑service experience is advantageous; prior exposure to after‑sales, repairs or boutique operations is a strong plus. This role is suitable for candidates seeking an internship in luxury retail operations.
Education
Enrollment in or recent completion of post‑secondary studies (Bachelor-level or equivalent) in fashion, business, hospitality management or a related field.
Culture
Chanel boutiques combine exacting standards of craftsmanship with attentive client service in an elegant retail environment. Teams operate with professionalism, discretion and a collective focus on preserving brand heritage while delivering personalised experiences to discerning clients.