Advanced Analytics Manager
Chanel in Seoul seeks an Advanced Analytics Manager to lead data science and analytics for retail, CRM and e‑commerce.
Overview
Chanel is an independent, privately held global luxury house renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. The brand combines heritage craftsmanship with a progressive approach to retail, digital commerce and client experience, maintaining a discreet but influential presence in the global luxury market.
Role & Responsibilities
- Lead end-to-end analytics programmes that inform commercial strategy across retail, e‑commerce and CRM (customer segmentation, LTV, personalization, pricing and assortment).
- Translate business priorities into analytical roadmaps and deliverables; design experiments, build predictive models and produce actionable insights for senior stakeholders.
- Oversee development, validation and deployment of machine learning models and forecasting solutions, ensuring production readiness and performance monitoring.
- Manage, mentor and scale a multidisciplinary analytics team; recruit talent and foster rigorous analytical practices and reproducible workflows.
- Collaborate cross-functionally with Merchandising, Marketing, Retail Operations, IT and Digital teams to operationalize insights and track KPIs.
- Define data requirements and partner with data engineering to improve data quality, pipeline reliability and analytics tooling (ETL, feature stores, model serving).
- Present complex analyses and recommendations clearly to non-technical executives, and translate strategic decisions into measurable experiments.
Qualifications
- Degree in Statistics, Data Science, Mathematics, Computer Science, Economics or equivalent quantitative discipline; advanced degree preferred.
- Proven track record delivering analytical solutions in retail, luxury, fashion or consumer goods environments.
- Demonstrable people management experience with ability to hire, develop and scale analytics teams.
- Strong command of statistical modelling, forecasting, causal inference and machine learning methodologies.
- Excellent stakeholder management and communication skills; experience presenting to executive leadership and influencing cross-functional priorities.
Skills
Experience
Senior analytics professional with approximately 5+ years in analytics or data science and at least 1–2 years leading teams or major cross‑functional programmes; experience in retail, luxury, e‑commerce or CRM analytics preferred.
Education
Bachelor’s degree in a quantitative discipline required; Master’s degree or PhD in a relevant field preferred.
Culture
Chanel blends traditional savoir‑faire with modern retail and digital innovation, valuing discretion, excellence and creativity. The workplace emphasizes meticulous attention to detail, collaborative cross‑disciplinary work and a commitment to elevating client experience through data‑driven insight.