Account Manager (Retail Partnerships)

Overview

Chanel is a globally recognised French luxury house known for haute couture, ready-to-wear, leather goods, accessories, fragrance and beauty. As a private, family-owned Maison, Chanel combines artisanal craftsmanship with a global retail footprint and positions itself as an employer that values creativity, precision and long-term talent development across commercial and creative functions.

Role & Responsibilities

• Own the commercial relationship with the Sephora retail account in Bristol, acting as Chanel’s primary point of contact on site.
• Drive monthly and seasonal sales performance versus targets through effective account planning and execution.
• Implement and maintain Chanel merchandising standards, planograms and visual directives within the Sephora environment.
• Coordinate promotional activity, product launches and in-store events with Sephora management and Chanel marketing teams.
• Manage stock flow and inventory reconciliation for the account, liaising with logistics and distribution to prevent stockouts or overstocks.
• Provide training and coaching to Sephora sales staff to ensure product knowledge, selling techniques and brand positioning are consistently applied.
• Analyse sales data and KPIs, produce regular performance reports and recommend actions to optimise space, assortment and promotional ROI.
• Build and sustain senior-level relationships within the retailer to secure prime placement and commercial opportunities for Chanel.

Qualifications

• Proven experience managing a major retail account or key retail partnership in beauty or luxury goods.
• Strong commercial acumen with a consistent track record of meeting or exceeding sales targets.
• Excellent interpersonal and negotiation skills; able to influence retailer decision-makers and frontline teams.
• Ability to translate brand standards into operational execution in a third‑party retail environment.
• Comfortable working autonomously in a field role; valid UK driving licence preferred.
• Flexible availability to support weekend activity and in‑store events as required.

Skills

Experience

Minimum 3 years’ experience in account management or retail partnerships within beauty, cosmetics or luxury retail, with demonstrable success managing a major retailer or key account.

Education

Bachelor’s degree or equivalent in business, marketing, retail management or a related discipline preferred.

Culture

Chanel’s workplace blends artisanal tradition with rigorous commercial discipline; teams are expected to uphold exacting standards while contributing creative problem‑solving. The Maison invests in employee development and offers exposure to high‑calibre retail partnerships within a global, prestige business.