Account Manager (Fixed Term) - Harvey Nichols Edinburgh

Overview

Chanel is an independent, privately owned French maison renowned for haute couture, ready-to-wear, accessories, fragrance and beauty. As an employer, the brand emphasizes artisanal craftsmanship, rigorous standards of service and a culture that blends creative excellence with commercial discipline across global retail and wholesale operations.

Role & Responsibilities

• Manage the Chanel concession at Harvey Nichols Edinburgh on a fixed-term basis, ensuring compliance with brand standards and retailer agreements.
• Drive sales and sell-out performance by implementing seasonal merchandising, promotional activity and targeted clienteling strategies.
• Develop and maintain strong commercial relationships with Harvey Nichols stakeholders, coordinating stock allocation, replenishment and inventory reconciliations.
• Coach, orient and monitor concession staff (brand ambassadors and temporary hires) to deliver exemplary client service and meet KPI targets.
• Prepare regular commercial and operational reports (sell-through, stock position, KPI analysis) and communicate performance insights to regional management.
• Ensure adherence to Chanel visual merchandising guidelines, planograms and loss-prevention procedures.

Qualifications

• Proven experience managing a luxury brand concession or department-store account, preferably within premium fashion, beauty or accessories.
• Demonstrable track record of meeting sales targets and driving commercial growth in a retail or wholesale environment.
• Strong stakeholder-management skills with experience liaising with department-store buyers and operations teams.
• Ability to coach and motivate front-line retail teams to deliver high-touch client experiences.
• Right to work in the UK (employment eligibility for the contract period).

Skills

Experience

Typically 3+ years in luxury retail, concession management or account management within a department-store environment; experience working with premium fashion or beauty brands and delivering against commercial targets is essential.

Education

Secondary education required; higher education in business, retail management, fashion or a related discipline preferred but equivalent practical experience will be considered.

Culture

Chanel cultivates a workplace grounded in heritage, creative rigour and meticulous attention to client experience. Employees operate within a professional, detail-oriented environment where craftsmanship, discretion and elevated service are paramount.