Account Manager (Fixed Term)

Overview

Chanel is an independent French luxury maison renowned for haute couture, ready-to-wear, accessories and beauty. The house is recognised for exacting standards of craftsmanship, timeless design and a discreet, highly curated retail presence; as an employer it emphasises product knowledge, brand stewardship and a commitment to service excellence across its global network.

Role & Responsibilities

• Own day-to-day management of the Chanel account at Boots Chichester, ensuring brand standards and promotional activity are executed flawlessly.
• Drive sales performance and deliver against KPIs through bespoke selling, clienteling and targeted merchandising.
• Plan and implement visual merchandising and product resets in line with Chanel retail guidelines and Boots calendar.
• Develop and deliver frontline training for Boots staff on product knowledge, selling techniques and client experience.
• Manage inventory, replenishment and stock integrity; liaise with supply chain and distribution to avoid stockouts and overstock.
• Monitor trading performance and produce regular sales and store activity reports for regional management.
• Coordinate in-store promotional events, sampling and launches, ensuring compliance with brand and retailer policies.
• Act as primary Chanel liaison with Boots store management and regional retail teams to resolve operational issues and escalate where necessary.

Qualifications

• Proven track record in retail account management or store management within beauty or luxury goods.
• Strong commercial acumen with demonstrable experience meeting or exceeding sales targets and KPIs.
• Excellent interpersonal and coaching skills, with experience training or leading frontline retail teams.
• Highly organised with experience in inventory control, merchandising and promotional execution.
• Right to work in the UK and flexibility to work retail hours, including weekends and peak promotional periods.

Skills

Experience

Typically 3+ years' experience in retail or beauty account management, or equivalent experience running a branded concession within a national retailer; experience working with major pharmacy or department store partners (e.g. Boots) is advantageous.

Education

A-levels or equivalent; bachelor's degree in Business, Marketing or a related discipline preferred but not mandatory where demonstrable retail experience exists.

Culture

The workplace culture values meticulous attention to detail, product expertise and a refined approach to client service. Employees are expected to embody Chanel's standards of discretion, luxury presentation and collaborative professionalism while working closely with retail partners.