Account Manager (Fixed Term) — Boots

Overview

Chanel is an independent, family-owned house renowned for its heritage in couture, beauty and luxury goods. As an employer, Chanel combines artisanal craftsmanship with global retail sophistication, operating through dedicated regional teams and partnerships with premium retail chains to deliver brand-defining client experiences.

Role & Responsibilities

• Own the Boots account for Chanel in the designated region, delivering against agreed sales, distribution and margin targets for the fixed-term period.
• Develop and execute joint business plans with Boots stakeholders, including seasonal promotional calendars, NPD launches and in-store events.
• Manage in-store merchandising standards and point-of-sale execution to protect brand integrity and customer experience across Boots locations.
• Coordinate cross-functional activity — commercial, marketing, supply chain and logistics — to ensure on-time product availability and flawless execution.
• Analyse sales performance and retail KPIs, produce clear reports and present actionable recommendations to internal stakeholders and Boots buyers.
• Negotiate commercial terms, promotional funding and listing agreements in collaboration with the national accounts team.
• Deliver training and sales tools for Boots store teams to maximise conversion and product knowledge during promotional periods.
• Ensure compliance with retail partner policies, trade terms and Chanel commercial governance throughout the contract.

Qualifications

• Proven success managing national or multi-site retail accounts, ideally within beauty, cosmetics, luxury or FMCG.
• Demonstrable track record of delivering sales growth through joint business planning and trade promotion management.
• Strong commercial acumen with experience negotiating with retail buyers and managing trade terms.
• Excellent stakeholder management and interpersonal skills, able to influence at buyer and store-management levels.
• Analytical proficiency to interpret sell-through data and translate insights into decisive action.

Skills

Experience

Typically requires 3–5 years of progressive experience managing national retail or key accounts, preferably within beauty, cosmetics, luxury or FMCG. Prior experience working with Boots or other national pharmacy/health & beauty retailers is highly desirable.

Education

Bachelor’s degree in Business, Marketing, Retail Management or a related discipline, or equivalent practical experience.

Culture

Chanel cultivates a culture of exacting standards, creative excellence and discretion; teams operate with a blend of heritage-driven craftsmanship and commercial rigour. The workplace encourages collaboration across functions and invests in professional development to sustain brand guardianship and retail excellence.