Account Manager
Chanel seeks an Account Manager for the Boots concession at Cabot Circus, Bristol — lead sales, client experience and brand standards.
Overview
Chanel is a privately held global maison renowned for its couture, ready-to-wear, accessories, fragrance and beauty houses. The brand combines artisanal savoir-faire with commercial rigour, operating premium retail and wholesale partnerships worldwide and offering employees exposure to an exacting luxury environment and structured development pathways.
Role & Responsibilities
- Manage the Chanel concession within Boots Cabot Circus, ensuring adherence to brand standards, visual merchandising directives and luxury client experience protocols.
- Drive sales performance and commercial objectives through targeted clienteling, KPI monitoring and promotional execution.
- Cultivate strong relationships with Boots store leadership and on-site teams to optimise product placement, stock replenishment and promotional activity.
- Coach and develop concession staff on product knowledge, sales techniques and operational procedures to elevate guest service and conversion.
- Oversee inventory accuracy, stock movements and loss-prevention measures; liaise with regional supply teams to resolve replenishment issues.
- Prepare regular sales and operational reports, analyse performance trends and recommend corrective actions to maximise revenue and margin.
Qualifications
- Proven experience in account or concession management within beauty, cosmetics or luxury retail environments.
- Demonstrable commercial acumen with a track record of meeting or exceeding sales targets and KPIs.
- Strong leadership and team-development capabilities, including coaching frontline retail staff.
- Excellent interpersonal and stakeholder management skills; comfortable liaising with corporate teams and retail partners.
- Flexible availability to work retail hours, including weekends and peak trading periods.
Skills
Experience
Minimum three years' experience managing retail accounts, concessions or in-store teams within the beauty or luxury retail sector, with proven ability to drive sales and maintain brand standards.
Education
High school diploma or equivalent; degree or diploma in business, retail management, marketing or cosmetics/beauty is preferred.
Culture
Chanel prizes craftsmanship, discretion and uncompromising quality, fostering a workplace that blends creativity with commercial discipline. Teams operate in a collaborative yet performance-driven environment where training, product expertise and attention to detail are central to career progression.