Account Manager

Location BirminghamEnglandUK
Type Full-Time
Seniority Manager
Posted Jan 15, 2026
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Join CHANEL in Birmingham as an Account Manager, leading a team to deliver exceptional client experiences in the luxury beauty sector.

Overview

CHANEL is a prestigious independent company renowned for its commitment to creative freedom, human potential cultivation, and positive global impact. As part of its illustrious legacy, the brand, founded by Gabrielle Chanel, emphasizes individuality and supports personal journeys within the company. CHANEL Beauty aims to empower clients to express their true selves through exceptional fragrance, makeup, and skincare offerings.

Role & Responsibilities

  • Lead and mentor a dynamic team to achieve results and develop individual talents.
  • Create an ethical, diverse, and collaborative team environment.
  • Address and manage employee relations issues with support from the Retail Development Manager.
  • Facilitate team communication to ensure collective knowledge.
  • Share brand vision and business challenges to empower the team.
  • Build CHANEL’s client portfolio through strategic data capture.
  • Develop business initiatives aligned with brand strategy.
  • Manage staff rotas and operational zoning for optimal client experience.
  • Communicate retail and stock needs to necessary parties.
  • Provide feedback and reporting to influence strategies.
  • Lead by example in creating personalized client experiences.
  • Ensure team embraces digital shopping trends and resolves client service complaints holistically.
  • Adhere to visual merchandising guidelines and maintain a welcoming business environment.
  • Embody and share the values, heritage, and know-how of the CHANEL brand.
  • Implement training and adhere to uniform and grooming guidelines.

Skills

Leadership and management skills Strategic thinking and analytical skills Collaborative and relationship-focused Ability to develop and empower people Performance-minded and decisive Effective verbal and written communication Curiosity and continuous learning Self-awareness and stress management Enthusiasm and motivation Integrity and ethics

Experience

Proven experience in retail management, preferably within the luxury fashion or beauty sector.

Benefits

CHANEL offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, CHANEL product discounts, and a service awards program. Benefits are eligibility-dependent and subject to change.

Culture

CHANEL fosters an inclusive culture that nurtures personal growth and contributes to collective progress. The company values the uniqueness of each individual, enhancing team diversity, complementarity, and effectiveness. CHANEL encourages applications from diverse backgrounds to enrich the brand with varied perspectives and experiences.