Senior E-commerce Manager

Location TokyoTokyoJapan
Type Full-Time
Seniority Senior
Posted Mar 11, 2026
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CELINE in Tokyo is hiring a Senior E‑commerce Manager to lead digital commerce, omnichannel strategy and site operations for Japan.

Overview

CELINE is a Parisian luxury maison known for its minimalist aesthetic, artisanal leather goods and refined ready-to-wear. As part of the LVMH group, CELINE combines high-fashion heritage with global retail and digital operations, offering collaborative, creative teams that prioritize craftsmanship, discretion and client exclusivity.

Role & Responsibilities

  • Lead the digital e‑commerce platform development and ensure site operations deliver a differentiated client experience for Japan.
  • Define and execute digital strategy and projects in coordination with Retail, PR, Supply Chain/Logistics, Merchandising, CRM, IT and HQ teams.
  • Oversee day‑to‑day management and analysis of site activities to optimise presentation, marketing onsite, functionality and client service.
  • Supervise site operations and back‑office procedures with third‑party vendors and warehouse partners, and implement efficiencies for operations.
  • Manage local digital marketing channels in close collaboration with HQ: SEO, paid search and paid social campaigns; manage local agencies.
  • Drive omnichannel alignment and cross‑channel commercial opportunities; partner with clienteling teams on LINE and other touchpoints.
  • Set and monitor client service objectives to ensure CELINE standards are embedded across online customer service and measured regularly.
  • Manage country project implementation, rollout and follow‑up; present performance analysis to senior management and manage the P&L.

Qualifications

  • Minimum 10 years of progressive experience in digital commerce or e‑commerce within retail and/or marketing; luxury experience preferred.
  • Proven managerial and organisational ability with strong project and agency management experience.
  • Demonstrable experience managing omnichannel projects and third‑party vendor/warehouse relationships.
  • Analytical mindset with experience in site performance analysis, reporting and P&L ownership.
  • Excellent communication, influencing and leadership skills; pragmatic, strategic and able to manage competing priorities.

Skills

SEO paid search paid social LINE P&L agency management project management risk management change management CRM IT e‑logistics clienteling

Experience

Minimum 10 years in digital/e‑commerce or digital marketing within retail; luxury brand experience and prior retail store exposure are advantageous.

Education

Bachelor's degree in business, marketing, e‑commerce or a related field, or equivalent professional experience.

Culture

CELINE operates within a high‑standards, creative environment that values craftsmanship, discretion and refined aesthetics. As part of the LVMH family, teams balance respect for heritage with a drive for digital innovation and global collaboration.