Selling Supervisor

Overview

CELINE is a French leather-goods and couture house recognised for refined, contemporary design and meticulous craftsmanship. As part of the LVMH group, the brand operates within a global luxury network that values creativity, artisanal savoir-faire and elevated client service.

Role & Responsibilities

• Coach and mentor sales associates to deliver an elevated client experience and meet individual and store sales targets.
• Drive sales performance by integrating product expertise into the sales process to maximise units per transaction and average transaction value.
• Provide day-to-day floor supervision, resolve customer service issues and empower staff to make client-centric decisions.
• Manage operational tasks including POS and inventory management, store opening/closing procedures and loss-prevention targets.
• Partner with Visual and Regional Visual Managers to implement merchandising standards and ensure an engaging store environment.
• Support HR activities: conduct morning briefings, identify training needs, and apply company policies in the absence of Store Management.

Qualifications

• Business school or university degree, or equivalent professional experience.
• Minimum of 7 years of sales experience, preferably within luxury retail.
• At least 1 year of supervisory or team-lead experience preferred.
• Proven ability to motivate teams, drive results and handle customer escalations with diplomacy.
• Proficiency with general office software (Word, Excel) and point-of-sale systems; aptitude to learn company-specific platforms.

Skills

Experience

Seven or more years of retail sales experience—preferably in a luxury environment—with at least one year in a supervisory or lead capacity; demonstrated track record of meeting sales targets and managing store operations.

Education

Business school, university degree, or equivalent professional experience.

Culture

CELINE fosters a creative, design-led environment where craftsmanship, discretion and refinement are central to the workplace ethos. As part of LVMH, the brand encourages professional development within a high-performing, internationally oriented luxury context.