Selling Supervisor

Overview

CELINE is a French leather‑goods and couture house recognised for a refined, minimalist aesthetic and meticulous craftsmanship. As part of the LVMH group, the maison combines an exacting creative vision with rigorous retail standards and a global luxury distribution network.

Role & Responsibilities

• Mentor and supervise sales associates to deliver an elevated, client‑centric experience and achieve individual and store sales targets, including consignment goals.
• Lead floor supervision and empower the sales team to maximise units per transaction and average transaction value through product knowledge and consultative selling.
• Coordinate client relationship resources (client books, training tools) to ensure consistent, personalised clienteling and follow‑up.
• Operate and troubleshoot POS and inventory management functions; perform opening and closing procedures and ensure tender reconciliation.
• Monitor inventory accuracy and shrinkage; administer timely and accurate paperwork and follow‑up tasks.
• Partner with the Visual Manager and Regional Visual Manager to implement and maintain merchandising standards and compelling store presentation.
• Review sales metrics regularly, identify performance gaps and take corrective action to improve results.
• Develop staff through goal setting, regular briefings and identifying individual training needs; implement company policies and appropriate disciplinary procedures in the absence of Store Management.

Qualifications

• Business school diploma, university degree or equivalent professional experience.
• Minimum seven years of sales experience, preferably within luxury retail; at least one year of supervisory experience preferred.
• Proficient with general office software (Microsoft Word, Microsoft Excel) and point‑of‑sale systems; ability to learn brand‑specific software.
• Proven leadership skills with the ability to motivate teams, drive results and resolve customer or staff issues proactively.
• Excellent oral and written communication skills and strong social perceptiveness.

Skills

Experience

Minimum seven years of sales experience—preferably in a luxury retail environment—with at least one year in a supervisory or team‑lead role. Demonstrated track record of meeting sales targets and managing floor operations.

Education

Business school, university degree or equivalent professional experience.

Culture

CELINE cultivates a creative, detail‑driven and client‑focused workplace where craftsmanship and brand integrity are paramount. The environment is fast‑paced and collaborative, demanding high standards of service and operational excellence from all employees.