Operations Supervisor
CELINE seeks an Operations Supervisor in Vancouver (Oakridge Park Mall) to lead store operations, inventory control and team training.
Overview
CELINE is a French leather-goods and couture house recognized for its minimalist elegance and craftsmanship. Part of the LVMH group, the brand combines atelier savoir-faire with global retail expansion and offers a creative, fast-paced environment for retail and operations talent.
Role & Responsibilities
- Support and improve day-to-day store operations, implementing brand guidelines and operational best practices.
- Drive loss prevention, stock protection and transparent reporting to the Store Manager.
- Lead end-to-end operational projects for store openings and initiatives, acting as primary liaison with HQ and vendors.
- Deliver training programs for new hires and ongoing staff development on store operating systems (Cegid) and operational processes.
- Manage stockflow and replenishment processes, including weekly product reviews, cycle counts and annual inventory in partnership with Inventory Control.
- Develop forecasting tools and reporting to support sales, stock and headcount/payroll planning.
- Own vendor/supplier relationships; identify cost-reduction and service-improvement opportunities.
- Optimize stockroom layout and storage procedures to improve fetch times and operational efficiency.
- Support CRM data quality and cascade actions to ensure accurate client information capture.
- Monitor P&L drivers and implement measures to reduce costs and improve store efficiency.
- Ensure Health & Safety compliance and manage store facilities in accordance with company policies.
Qualifications
- Minimum 5 years of retail experience with at least 3 years managing people.
- Demonstrable commercial acumen with strong customer-service orientation.
- Experience delivering training and developing operational competency within store teams.
- Knowledge of retail security and Health & Safety legislation (knowledge of USA retail laws cited as an asset).
- Proven ability to lead operational projects and work cross-functionally with HQ, merchandising and inventory teams.
- Flexible to work retail schedules including nights, weekends and holidays.
Skills
Experience
Minimum of 5 years' retail experience, including at least 3 years in a people-management role and demonstrable experience in inventory control, loss prevention and operational project delivery.
Education
High school diploma or equivalent required; post-secondary education in business, retail management or a related field preferred.
Benefits
Medical, dental, vision, short and long-term disability, paid time off programs, employee discount/perks, retirement plan with employer contribution.
Culture
CELINE fosters a craftsmanship-driven, design-focused culture that values precision, discretion and a client-first mentality. As part of LVMH, the brand emphasizes professional development, collaboration across functions and an inclusive workplace that welcomes diverse perspectives.