Operations Supervisor

Overview

CELINE is a Parisian leather-goods and couture house known for its refined, timeless design and artisanal craftsmanship. As part of the LVMH group, CELINE combines a strong artistic vision with global retail ambition and offers a fast‑paced, creative environment for professionals drawn to luxury fashion and elevated client service.

Role & Responsibilities

• Support daily store operations and implement brand standards to ensure a consistent luxury client experience.
• Identify and drive operational efficiencies to protect product assets, reduce stock loss and provide transparent reporting to the Store Manager.
• Own stock management and replenishment processes, act as first point of contact for inventory issues and coordinate with Inventory Control for cycle counts and annual inventory.
• Train new hires and deliver follow‑up training on the store operating system (Cegid) and related operational procedures.
• Lead operational projects from planning through execution and cascade project deliverables to store teams and HQ stakeholders.
• Develop and maintain forecasting tools for sales, stock and headcount/payroll planning to support accurate business projections.
• Manage vendor and supplier relationships to negotiate cost efficiencies and improve service levels.
• Drive stockroom optimisation and logical stock flows to improve fetch times and operational productivity.
• Support CRM activities by ensuring client data quality and collaborating on initiatives to enhance client capture and retention.
• Monitor P&L drivers, identify cost‑saving opportunities and implement process changes to improve store profitability.
• Manage store facilities and ensure compliance with Health & Safety policies and US retail legislation.
• Manage the recording and compliance of client gifts and related processes.

Qualifications

• Minimum of 5 years' retail experience with at least 3 years in people management.
• Proven experience in inventory control, stock loss prevention and replenishment processes.
• Demonstrable commercial acumen with experience monitoring P&L and delivering cost efficiencies.
• Strong training and coaching skills with experience delivering system and process training to store teams.
• Knowledge of US retail laws, security protocols and Health & Safety legislation.
• Ability to work a retail schedule including nights, weekends and holidays, and to perform under deadline pressure.

Skills

Experience

Minimum five years of retail experience, including at least three years managing people; experience in luxury retail and involvement in new store openings or operational project launches is highly desirable.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail management or a related field preferred.

Culture

CELINE fosters a highly creative, detail‑oriented culture rooted in craftsmanship and luxury service. As part of the LVMH group, the workplace demands high standards, collaboration across functions and offers exposure to global retail operations while promoting diversity and inclusion.