Clienteling Trainee

Overview

CELINE, a distinguished French Leather-Goods and Couture House, is renowned for its elegance and timeless collections. As part of the LVMH Group, CELINE is committed to becoming one of the most iconic luxury brands globally, offering a creative and challenging environment for its employees.

Role & Responsibilities

• Coordinate all network events in collaboration with the Clienteling team, ensuring alignment with Maison guidelines and regional strategy.
• Support the execution of the animation strategy, implementing events in partnership with regional and central teams, and overseeing logistical tasks.
• Build and analyze reporting to understand performance against objectives at regional, store, and client advisor levels.
• Track inventory, materials, and samples, creating post-event recaps and archiving event photos and communication tools.
• Ensure continuous benchmarking of competitors on relevant client experience topics.
• Support the retail team in offering personalized experiences for customers and organizing client treatments during high-end events.
• Manage the stock of gifts according to occasions and in-store/out-store animations.
• Monitor market trends and competitive activities on various client experience topics.

Qualifications

• Must be an active student in the NYC area.
• Keen on Clienteling/CRM experience in a luxury and/or fashion environment.
• Strong business and entrepreneurial sense.
• Team player with a passion for field/stores.
• Responsibility for timeline deliverables.
• Analytical skills with an ability to translate results into actionable insights.
• Confident communicator capable of inspiring collaboration and excitement.
• Knowledge of Microsoft Office & Salesforce tools (Sales Cloud and Marketing Cloud).

Skills

Experience

Minimum 3 years of relevant experience in a luxury and/or fashion environment.

Education

Must be an active student in the NYC area.

Benefits

A comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

Culture

CELINE fosters an inclusive environment of mutual respect, welcoming diversity and ensuring all employees feel included, developed, and heard. The brand is committed to preventing discrimination and providing equal opportunities.